If you want contacts, don't move loactions I got contacts at lens crafters in riverside in one appointment. Piece of cake. Then I moved a year or so later and had to renew my contact lense prescription. Go to a new lens crafters location and get a trial pair of the same exact contacts I'ver worn for years. Doc tells me try those for 2 weeks then come back, and he won't finalize the prescription until I come back. Well life got busy. I don't have time to go back to just hear, yup, those same exact lenses from lense crafters still work on the same set of eyes a year later. The doc saw me put them on before I left, and I said yup I remember these they feel great. I put them on the very first try and all. Now I'm too busy with work and a newborn to take 2 hours out of my day driving to a completely pointless follow up appointment to 'finalize' my prescription since it's a different location. Seems like a money grab to me. I just wasted my initial appointment fee and got no refunds for that. So my advice, if you want contact lenses just make sure to never move locations unless you want 2 extra appointments per year. I'll just stick to glasses and save money.

Exceptional service from Sydney and Brook in the Lakeside Mall I visited Sydney in the Lenscrafter store in Macy’s and Brook in the Lenscrafter store in the food court, both in the Lakeside Mall. They provided excellent service … all for free! I had stepped on my Oakley prescription half-frame glasses and broken the band that retains the lens in one eye. It took about 30 minutes to fix as the broken band was fiddly to remove and the lens was twisted slightly.

Progressive pair and computer pair, both perfect I was able to design both of my pairs of glasses exactly the way I wanted them 1 pair was a Progressive lens with Transitions addition and my other pair is a single vision computer glasses. Both were perfect and I am completely happy with them. With the discounts applied they were less expensive for both pairs than the Warby Parker single pair I got 2 years ago and cheaper then the in-network pair I got before that

Terrible. Completely unprofessional, employees clearly have no idea what they are doing. Took two weeks to not only lose my prescription, but lose any record that I had paid for ANYTHING, and then had the audacity to tell me all I could do was "wait for the sales audit team to figure it out"? Totally unacceptable, avoid these scammers.

Professional employees, positive experience Have been to the Eaton Center location many times. Have always had positive and professional assistance. This time it was Kathy who helped me choose the right frame and processed my prescription. Lovely experience from start to finish. They have a wide selection and prices that met my budget.