The over all customer service is excellent. The in-house design assistance was very helpful in determining what and how many I shall need in my project. The same team follow through with my order and delivery. They checked on and update me the delivery status of my order. When item I ordered didn’t show up, they made arrangements immediately to send it overnight so that I can continue my installation.

Order was sent via multiple shipments Order was sent via multiple shipments. One shipment was held up at an Amazon distribution center due to damage. Muzata sent replacement order immediately no questions asked. All parts were as advertised and worked like a champ. Very prompt in the problem resolution and great product. Final product looked great as installed fence. I couldn’t be happier with the quality and product.

I love my new cable railings Muzata made my staircase remodeling so easy! I sent them my pictures and measurements and they sent me the exact parts I needed. All the parts were well made and high quality. The customer service was quick and excellent when I had questions. My stairs turned out perfect. Highly recommend!

Exceptional Product and Customer Service Title: Exceptional Product and Customer Service from Muzata We had been searching for years to replace our old black cast iron stairs with a modern design. Our search led us to Muzata, and we couldn't be happier with the outcome. From the start, Muzata impressed us with their free proposed drawings and comprehensive list of project items. Their modern staircase design was exactly what we were looking for, so we placed our order through their website. True to their word, the stairs arrived within three days. During installation, my wife decided she wanted to modify the design by eliminating a post and having the wires run directly into the wood. We reached out to customer support, and Brandon went above and beyond to assist us. He connected us with an engineer to create a new design that could accommodate our changes. Brandon took charge of the situation, and within a couple of days, everything was sorted. The refund process for the returned items was seamless and completed within two days of receipt. Our initial satisfaction with Muzata was only reinforced when we encountered a minor issue with the washers covering the holes. Brandon was quick to respond, identifying the problem and providing a solution that included replacing several components at no cost to us. This level of commitment to quality and customer satisfaction is rare and truly commendable. Overall, our experience with Muzata was stress-free and exceeded our expectations in every way. The combination of high-quality products and outstanding customer service makes them a standout choice for anyone looking to enhance their home's aesthetics without any worries. Special thanks to Brandon for his prompt and exemplary customer service. We wholeheartedly recommend Muzata to anyone seeking to elevate their home's appearance with confidence and peace of mind.

I was redoing the railing system on my… I was redoing the railing system on my deck. I wanted to change the old dry rotted outdated wood railing to something more modern and durable. I also wanted something that didn't obstruct the view. We decided to go with a cable railing system. The problem was I couldn't find any systems that were an exact fit to how we wanted our railing system to work, especially finding handrails. After looking at multiple different cable railing suppliers we found that Muzata had a very good customizable system. Also, the quality of their products was very good and their customer service was wonderful. They were very helpful in making sure everything worked well with each other and even when I ordered something online that didn't seem to fit with the previous orders, they would contact me to confirm I that it was actually what I needed. Great company I wouldn't hesitate to buy from them again.