Our order arrived complete, the system works great! Our order arrived complete and in perfect condition. Set-up was easy. While the online videos were very helpful, as a retired Technical writer, I did find that the instruction manual could be improved. The instructions for programming the system could be clearer as not everyone has a smartphone. The system is working very well and there has been a marked improvement in our water.

Horrible customer service Horrible customer service, extended processing times. Go elsewhere. Placed order Friday 1-19-24 at 10:00 am (before the 3:00 pm cut off time as stated on web site) called to check status on 1-23-24 was told will not ship out 1-26-24 then 3-6 days for delivery. Only bought a $35 common V3006 valve. Wasted two days to find out not shipping for 3 more days. My mistake will not happen again. Shop elsewhere.

Great American made product Great American made product! Super easy to install and works great. It would be nice if a tester was include so you could see the improvement. I was unaware of the water pressure needed to filter the water and that there is runoff, it would be awesome if it could be reclaimed somehow to avoid waste. Overall Super Happy! Highly recommend this American filter and would suggest others buy American as well.

So far so good So far so good. Josie(?) did a fine job answering questions pre-sale, getting me a decent quote, and shipping the unit quickly. Installation was easy. Not 100% sure the storage tank is filling all the way--feels light when I lift it. Also sounds like a lot of water draining right after using it. Will call customer service to see if this is normal. But seems like an excellent company and the system is working well so far.

Unit arrived quickly Unit arrived quickly. Minor cosmetic dent in tank reflective cover. Haven’t had time to schedule install but installation documentation looks great/complete. Will come back and add a star once unit installed and we can comment on its behavior.