Positive experience with US Water Systems I have been a US Water customer for a number of years. They are knowledgeable, professional and very helpful. Seth Timmons is one of a kind as his customer service is outstanding. He always goes above and beyond to provide help. I have purchased several RO systems and softeners from US Water and am extremely pleased.

Customer service is horrible and not helpful I have a non working USwatersystems RO unit. I have called several times for help finding the part numbers for the equipment I need to make the system work. An employee with a speech defect keeps hanging up on me. He wants to tell me how bad my problem is, without suggesting part numbers or a way to move forward with my repair. USwatersystems is all about the sale. They do not care about leaving you with a working system. Save yourself time and money and buy from someone else.

Purchased a $5,000 commercial sediment… Purchased a $5,000 commercial sediment filter from US water systems. We were mislead about shipping from the beginning. Communication and follow up with this company is dismal at best. When we finally received the product after holding up a very large commercial job. They forgot to send the power cord for the $250 digital upgraded head. We will never use them again and recommend you dont. But if you do, make sure to to order months, not weeks in advance! And if you like to use tracking numbers for your shipment. Go elsewhere!

THE BEST WATER EVER!!!! A HUGE THANK YOU TO US WATER SYSTEMS INC!!!!! We switched back to well water after having enough of the problems with the water system we were on. We bought the US Water Systems Pulsar Max Plus Ultraviolet Disinfection System | Up To 20 GPM and it was extremely easy to install. I had one little seeping leak and US Water customer service helped with giving me the best option to choose from to fix this little issue. Fixed it and now we have water that is not horrible. It is crystal clear and has no weird smell or taste or color. LOVE IT!!!!!!

Bad product, terrible service Constantly breaks down due to filter housing made of cheap plastic. The membrane housing cracked and began leaking so USWS sent a replacement that was the wrong size. After bringing this to their attention they refused to believe that they could make a mistake and just chose to ignore me for weeks. I had to buy push fittings with larger threading to make their replacement part work just to have the pump fail the very next day. I spent thousands of dollars on this system and wouldn’t recommend this product to anyone because their customer support is lacking.