Booked these guys after a friend’s reccomendation Booked these guys after a friend’s recommendation as I was in trouble with a backed up waste pipe. The lads arrived when they said they would and got on with unblocking my mains drain after quickly identifying the problem location. Can’t speak highly enough about the efficiency of the boys and the well mannered attitude and professionalism of the staff from first contact to work completion. 👏🏾👏🏾

Aggressive & threatening Water still pouring through. They refuse they did ‘repair’ despite invoice from the other week. However that’s not main problem. THEY ARE VIOLENTLY AGGRESSIVE and use COVID THREAT for intimidation when Covid is serious. Workman extremely aggressive. He deliberately removed his mask and yelled aggressively in my face, putting myself & my family at risk of covid.

Brilliant service We had a leak from the main bathroom into our living room below. James the engineer quickly located the problem, which was a cracked seal on our shower. The problem was fixed within the hour and all at a very reasonable cost. Very polite customer service on the phone, friendly service by the engineer himself.

Our hotwater tap problem This was the first time we used the Company and had excellent service. The problem with the hot water system turned out to be difficult to find but Rob persevered and succeeded brilliantly. We were very pleased with how 2nd City performed and can recommend them. We shall be happy to use them again if the need arises.

Suspicious quotes - beware James from 2nd City recently quoted me £336.00 (inc VAT) to replace a syphon and handle kit in my toilet cistern. I was suspicious as it seemed a simple repair so got a second quote that was £70-80 max. I also have suspicions about one of two further quotes James gave me (for over £1,000) as my second opinion diagnosed a different, much less serious problem that needs little if any attention. I was surprised to be charged £65+VAT for the visit which was effectively giving me a bit of advice and quoting me for these 3 jobs. I will not be using 2nd City and am suspicious about all the 5 star reviews on here. Following 2nd City's response, I am inclined to say that I am simply reporting the facts and how my experience made me feel