Poor experience with Family Fun Pool. Placed an order for two items, they billed for both and only shipped one item. After numerous contacts they finally shipped the additional item weeks late. Upon receipt, one of the items was of poor quality and the other the wrong size. When I tried to return they would no longer reply to numerous requests for an RA number. Finally had to file a dispute with the credit card company in order to get our money back. Due to lack of customer service, lack of responsiveness and poor products would highly recommend NOT doing business with Family Fun Pool.

Awful awful company Awful awful company. I do not generally leave reviews but the lack of professionalism when speaking with who I'm assuming was "Jay" was astounding. If you want a refund, call your credit card company directly to file a dispute. They are much more helpful. I was charged almost $4,000 and never received what I ordered. Terrible terrible business. Do not order from them!

Poor service Poor service, ordered my complete pool kit Dec 2020, pool package arrived on a pallet. I begin putting the pool together in late Mar 2021. After the frame and liner were installed, I realize the pump was missing, only had the skimmer. Contacted FamilyFun, they asked that I send pictures of all of the boxes, I told them the pool was almost together the boxes were gone. Nothing from them, they finally sent me an email, two months later stating that the pump was on backorder until Sep 2021 and I would get a refund. Nothing to date from them and they stop responding to my emails....

I ordered my pool steps 5/23/22 and to… I ordered my pool steps 5/23/22 and to this day they have not arrived! I've called several times with ZERO resolution! Our credit card company will be investigating and returning our money! THANK GOD we paid with a credit card! Our pool party is 6/18 and STILL NO STEPS! My husband has had major surgery and can not get up and down regular above ground steps! Now I'm having to buy USED steps from a lady off Facebook in order to accommodate my husband so he can enjoy our son's birthday party. RIDICULOUS!!!

Exactly as advertised! I was hesitant at first based off of the negative reviews but I ordered my pool anyway. My pool and accessories came in perfect condition and shipped exactly when it said it would! I did have to call to find out the status of my pool but other than that I would recommend using Family Pool Fun!