My pool pump motor failed and I called… My pool pump motor failed and I called to ensure that I purchased the correct replacement 220v motor. I verified the serial and model numbers with a Inyo Pools representative and the representative checked availability. The replacement was shipped that day and arrived promptly. Included in the delivery were cam seal replacement and other seals, this was not discussed nor was there an additional charge. In addition, I was sent a link fully explaining the steps to complete the motor swap. Such superior customer service.

Product arrived with no instructions, chat agent was no help. I ordered a pool " start up kit" to balance my pool water after we had to drain it to do some surface patching. No instructions at all, a bunch of bottles and packets and no idea what to do with them. Engaged chat agent, sat here forever waiting for canned type answers with no real answer to my question. I am a repeat customer and was just getting ready to order a pool heater from them, thank goodness I learned they place zero value on their customers before doing that !

The best website and price out there The best website out there to find the correct part and for making sense out of all the manufacturer serial numbers versus distributer numbers. The best price, references, directions and support too. I read the reviews and many of the issues sound like customer errors. I had to replace a very old pump and had a hard time matching parts. I found the chat bot helpful and correct in thier recommendations. During business hours I chatted with a service rep who could answer more detailed questions regarding other options and confirmed that the pump, seals and gaskets recommended by the bot were correct for my situation. I could not get this level of support from any of the other web sites I used, including my local pool company Leslie's. Thank you inyo.

The worst experience of my online… The worst experience of my online purchase with this site. Their pool cover quality was very poor for my hotel which was under renovation. The inspector right away rejected becasue of poor quality. Since getting Inspection appt was little late this company right away rejected to accept return. Stay away from this company and pay little more and buy from some good company. It doesn't say anywhere that it's for residential use only. It just says "Winter Pool Cover for 25' x 45' Rect I/G Pool - S2545RC". I don't see anyway to reply to you text so editing my previous text. Anyway this are good experience and makes us make careful from where to buy and what to buy.

All future orders will be through INYOPOOLS!! Great professional processing of my order. The filter base was delivered in 2 days from my initial order. Pump filter is up and functional Thank you! All future orders will be through INYOPOOLS!!!