While parts were not in stock when ordered they were available and shipped a week earlier - supply chain must be efficient! Parts were not in stock when purchase was made online however the parts were available within 10 days after order placed and were shipped. Supply chain must be efficient with thus company.@

Never received shipping information Never received shipping information Where’s my awning???

Best customer service I ordered the wrong motor just before I left the desert for Christmas holidays and an extended vacation, not returning until early February. Carefree arranged to send me a new return label and sent me the proper motor for my over the door awning. Great service.

Reached out to get some info on an… Reached out to get some info on an awning replacement for my rv over 2 months ago and have still have not heard back from them. Reached out for info on my certain model number awning before I purchased from their site to make sure I was ordering the correct item, but no response yet so went with another company that was very helpful. Their website gives a email address “info@rvcarefree” on their “contact us” page so I tried but they never responded back to my email on 9/26/23. Wish I could add a picture of my sent email which is date stamped and shows their email address since they are denying that I emailed them and saying that I contacted the wrong company in their reply below.

Taylor was very helpful Taylor was very helpful. He helped identify my particular awning and even provided me with an owners manual. He is currently attempting to identify my idler housing plastic covers. Parts have been received timely and appear to be correct (just received and haven’t attempted to install).