Taylor was very helpful Taylor was very helpful. He helped identify my particular awning and even provided me with an owners manual. He is currently attempting to identify my idler housing plastic covers. Parts have been received timely and appear to be correct (just received and haven’t attempted to install).

Excellent customer service Excellent customer service, even on a weekend! Very personable staff and able to get the right part ordered right away.

Order service It was great service to have sent an email asking for my model and serial number to make sure I was ordering the correct parts. I really appreciate that.

I had a wind incident that destroyed… I had a wind incident that destroyed the idler arm on my awning. Numerous attempts to get one thru RV repair places didn't work as they told me I would have to buy the whole set. Just for fun I contacted CareFree and not only did they actually respond they contacted my RV manufacturer on my behalf to determine what arm I needed. I was impressed by their timeliness and willingness to truly help me out. And I was able to get what I needed not what some RV place wanted to sell me. Well done and thank you.

I needed my part ASAP I needed my part ASAP. I ordered online on Saturday, and it arrived on Tuesday. The only hiccup was that I never got an e-mail confirmation that it had shipped, and I had to request a status through the web site in Tuesday, thinking it had not shipped yet. By then, it was out for delivery, but because of my emergency I had ordered it again direct from the manufacturer with guaranteed next day delivery. Very fast, efficient service. Just could have used the information that it had shipped. I would definitely buy again!