I needed my part ASAP I needed my part ASAP. I ordered online on Saturday, and it arrived on Tuesday. The only hiccup was that I never got an e-mail confirmation that it had shipped, and I had to request a status through the web site in Tuesday, thinking it had not shipped yet. By then, it was out for delivery, but because of my emergency I had ordered it again direct from the manufacturer with guaranteed next day delivery. Very fast, efficient service. Just could have used the information that it had shipped. I would definitely buy again!

The Plunger Kit arrived quicker than expected The Plunger Kit arrived quicker than expected. Included were all the parts and hardware required to install the anti-billowing kit from scratch. Even the striker plate was in the package. Only problem... All the parts and bolts were inside a zip-loc plastic bag which came open during shipping. Every part, bolt, screw and seal was loose inside the box, some trapped under the bottom box flaps. Carefree even sent a .pdf (email) with instructions for kit installation and rigging. It is a real pleasure working with these folks!

Excellent customer service Excellent customer service, even on a weekend! Very personable staff and able to get the right part ordered right away.

Best customer service I ordered the wrong motor just before I left the desert for Christmas holidays and an extended vacation, not returning until early February. Carefree arranged to send me a new return label and sent me the proper motor for my over the door awning. Great service.

Taylor was very helpful Taylor was very helpful. He helped identify my particular awning and even provided me with an owners manual. He is currently attempting to identify my idler housing plastic covers. Parts have been received timely and appear to be correct (just received and haven’t attempted to install).