Where's the Part Carefree?How about this...actually deliver the… How about this...actually deliver the ordered item or inform me as to what the problem might be instead of seeking some reaffirming evaluation. Your company is mind-numbingly opaque and difficult to deal with.

I wasn't sure about the type of awning… I wasn't sure about the type of awning I had. After finding the sticker, the rep was able to pinpoint what I needed and very professionally and went through the parts. He called me the next day to confirm everything. It was a great transaction.

While parts were not in stock when ordered they were available and shipped a week earlier - supply chain must be efficient! Parts were not in stock when purchase was made online however the parts were available within 10 days after order placed and were shipped. Supply chain must be efficient with thus company.@

Order service It was great service to have sent an email asking for my model and serial number to make sure I was ordering the correct parts. I really appreciate that.

Best customer service I ordered the wrong motor just before I left the desert for Christmas holidays and an extended vacation, not returning until early February. Carefree arranged to send me a new return label and sent me the proper motor for my over the door awning. Great service.