I purchased a power smart…lawnmower I purchased a power smart self-propelled lawn mower. On April the 10th 2023. A month and a 1/2 after I received it. The lawn mower stopped working. The engine would not start. So I called the company. And the lady told me the particular engine that I had. They have lots of problems with them and they are not selling them Anymore, they are giving refunds. I still have not gotten my refund. And every time I call,the phones do not work. I get knocked off when they say I'm next in line. Nobody answers the phones. I just want my money back. 😞

Worst Customer service company I have… Worst Customer service company I have dealt with (Power Smart USA)trying to replace a snowblower part and no one whatsoever has helped me out at all, zero return calls zero email returns so I recommend buying a different brand for your needs I could've had used my money for a much better brand ,I hope everyone reads this and realizes this is the worst service possible YES!!! take your money somewhere else and buy better /reliable machine , I wished there were 0 stars to give .

Don't buy from this company Don't buy from this company. Rated F with BBB. I bought a brand new snow blower and the first time I went to use it, the auger cable snapped off. Emailed and called them, no response. Reported to the BBB, they didn't even respond to them. Unacceptable!

I wouldn't even give them a star if I… I wouldn't even give them a star if I didn't have to. Worst customer service out there communication sucks product knowledge sucks. Parts and personal contact, good luck!! Try getting a hold of the company before you buy their product and I guarantee you will not

Worst Customer Service ever do not buy from this company!If it would let me I would give them a… If it would let me I would give them a "0". You call their "customer service number" and get caught in an infinite loop nobody ever comes to answer your calls