Run away do not buy from them unless you want alot of frustration. I ordered Gree minisplit from them and the outside unit had a leak on the inside. (Busted line behind the compressor.) They said call out my installer (who will charge me because it was not from them overall bad experience and even worse support. they want me to spend a small fortune because they sent me a bad unit.

Thank God for Product Experts! Wasn't sure about what I needed, but scheduled a consultation with a product expert and got all my questions answered. After providing some measurements and specs about my home, David was able to pair me with the perfect system that is eligible for the tax credit and a rebate in my area - he even helped me find an installer. This is really ABOVE AND BEYOND the kind of Customer Service you find anywhere these days. I really appreciate the time they spent with me and would gladly recommend Comfortup.

customer support inexperienced customer support inexperienced. Your return policy needs to re evaluated. Customer service states no return or refunds if product is install . My question to customer, it you do not install how do you know if product has a defect? I would not recommend this company to any of my friends. I received item, had it install by a professional, ductless mini air condition worked for about 10 minutes total within two weeks of item being in my possession.

Takes weeks to get equipment Takes weeks to get equipment after you’ve paid. Shipping company is arrogant and disrespectful if you can’t make their suggested time then they reschedule you for a week later at their convenience. We purchased four AC units within 4 weeks three units had already failed. They have great marketing and a slick website though. They can take money fast!

Horrible The delivery service was horrible. The secretary on the phone was nasty when she called to schedule and recommend we go pick up the unit at the shipping facility instead of having it delivered as it weighed alot. We had it delivered to our home. There was only one delivery man who was older and unable to move it himself. He had no hand truck and the lift on the delivery truck was broken. My husbamd had a hand truck and had to help with the whole delivery. It was an unbelievably horrible experience.