Best experience I consider atezr cnc lasers to be of high quality. The aluminium frame construction is very rigid, which allows high feed rates without vibration and scraping of the structure. My p20 also has a high quality laser head with which I have made many creative products over the last six months. My next choice would be the Atezr again, this time with 35W of power.

No support The website phone number does not work. Emails get you in a loop from hell. There is a 3-7 day delay in correspondence and you never hear back from their "professional" for assistance. It is difficult to get any help and impossible to do a return.

The worst Customer Service I experienced Their customer service is the worst I have experienced in many years. On the third day of use, the machine was working at 50% power in engraving and cutting. After sending countless emails and videos without receiving a coherent response, I requested the RMA and the return of my money. Since they ignored my claim and stopped responding, I sought PayPal protection but unfortunately, they only protect you if the paid item is not received, but not if it is defective. Based on this experience, I recommend not buying these machines if you need technical support or a warranty for the sale.

Best power laser After a deep searching I decided to go for V35 plus, a great upgrade on my old 5w engraver. It looks well made, strong and precise, with high cutting and engraving power. Just finished assembling and made some easy tests. Really love it. Beside that I can say the customer service is snappy and very close to you, with responsive and exhaustive answers. everything seems to run smooth and pleasent. Thanks a lot to Mona. Mario

Atezr P20 Plus is a powerful machine & good for beginnner too. I found the P20 Plus on the big online place so I decided to look at Atezr's website first. They had a better price and faster shipping and helpful information for download, etc. so that was a great first impression. They shipped immediately with communication too. I did contact customer service about something and they helped me and were quick to reply each time too. The P20 is very well packaged and the parts are great fit and finish. It worked perfectly with the first test. I did like that somebody on a forum had a nicer interface for the hand control if you want to "mod" it. The accessories available for Atezr appear to be top quality as well. Overall it seems like I made the right choice between it and the other 5 or 6 top machines!