Good Overall Experience and Best Price I actually had a good experience. My item (grow light) was listed as in-stock, and shipped within a week of my order. It was sent FEDEX at no extra charge and I received it within 2 days of shipping out of PA. It looks like I'm in the minority, but I would order from them again. The light works great so far, and their pricing was ~$20 less than Amazon or Walmart.com.

New First time customer New First time customer, I ordered 4 days ago, one if wich was a Holiday and my order showed up on my porch today fast!. What i ordered was accurate to the description. I will shop from Growace.com again. Highly recommend, and remember people seldom leave reviews when they are satisfied with the purchase but EVERYONE leaves a bad review when they are dissatisfied with the purchase hence why there may be more bad reviews than good on here

Lack of product support What went wrong? 2 major issues, incomplete kit shipment and DOA inline fan. The flex ducting has not arrived 15 days after the main shipment. This kit is a 400W HID light and requires cooling to extend its' lifespan. That brings us to the next point, fan DOA. Customer support (chat) says they need pictures sent to tech support to diagnose the problem. Really? the fan doesn't turn and the motor hums, what is there to diagnose? It takes 2-3 business days for support to email back, then if they have additional requests requiring a response, it takes anothe 2-3 business days to respond. I have been working on the problem now for 7 days and feel no closer to resolution. Obviously, this type of support leads to elongated time to resolution. Oh, and there is no weekend suppport. Update 12/27/2023 No response from tech support request of 12/20/2023. My last interaction with support the tech asked for (and did not recieve) a 5 Star Trust Pilot review. Why? Because my question was not addressed, in fact, I don't think the question was even read. I was just given a link to an outdated video on the Air Cube system when my questino concerned HID lighting. Spend your money someplace else, the components are just "ok", the videos are from 7 or more years ago and are some what misleading. In my estimation, this is NOT a complete kit. I still have not recieved the ducting from my intitial order dated 11/25/23.

GrowAce's customer support is top shelf! I needed assistance with my cart so I clicked the "Chat Now" button, fully expecting to get a message telling me to leave my email and wait. Instead, I was quickly connected with Jennifer, who then spent the better part of an hour assisting me and making sure my order was 100% correct. Thanks for being on point, friendly and professional, Jen; you are one of the main reasons GrowAce is such a great company.

Earl was awesome Earl was awesome. I was having phone service issues that kept cutting off my chat and he still provided me with some great information via email to ensure resolution.