Lack of product support What went wrong? 2 major issues, incomplete kit shipment and DOA inline fan. The flex ducting has not arrived 15 days after the main shipment. This kit is a 400W HID light and requires cooling to extend its' lifespan. That brings us to the next point, fan DOA. Customer support (chat) says they need pictures sent to tech support to diagnose the problem. Really? the fan doesn't turn and the motor hums, what is there to diagnose? It takes 2-3 business days for support to email back, then if they have additional requests requiring a response, it takes anothe 2-3 business days to respond. I have been working on the problem now for 7 days and feel no closer to resolution. Obviously, this type of support leads to elongated time to resolution. Oh, and there is no weekend suppport. Update 12/27/2023 No response from tech support request of 12/20/2023. My last interaction with support the tech asked for (and did not recieve) a 5 Star Trust Pilot review. Why? Because my question was not addressed, in fact, I don't think the question was even read. I was just given a link to an outdated video on the Air Cube system when my questino concerned HID lighting. Spend your money someplace else, the components are just "ok", the videos are from 7 or more years ago and are some what misleading. In my estimation, this is NOT a complete kit. I still have not recieved the ducting from my intitial order dated 11/25/23.

Wow guys thanks for the reviews u guys… Wow guys thanks for the reviews u guys gave was looking for lights first time indoor growing but I'll look elsewhere wow thanks guys guess I'll check growing with lexes world the wow

Earl was awesome Earl was awesome. I was having phone service issues that kept cutting off my chat and he still provided me with some great information via email to ensure resolution.

You guys are awesome You guys are awesome! Even amidst this COVID situation, yo let me purchase affordable and great quality gloves, keeping my family and I safe. Thank you so much! Thanks for being a legit caring store.

Great service So far my experience with this company has been nothing but stellar. I had a small issue with my initial order, but Earl was quick to find a solution. I'll definitely be shopping here again!