Poor on every level After receiving my f1 I had to send it back as it wasn’t working properly. Responses are painfully slow, told it’s going to take weeks to get my money back funny how it didn’t take that long to take my money. The whole time it seems they are dragging their feet and reluctant to give me my money back as now they are trying to tell me that they didn’t receive my parcel when I have proof and photographic evidence from the delivery company that it was delivered, but yet they still denied receiving it over a week ago. This company is poor on every level from product to customer service.

Flashing Purple Light/No Power We had an issue with our less than 6 month old Xtool S1, I emailed the support email address and got a response the same day which was on a Saturday from Shelley. Shelley told me what the issue was related to and sent an attachment for review which explained what needed to take place, by Sunday our issue was resolved and our Xtool was performing as it should! Excellent customer service!! So happy we went with Xtool!

Had a problem with our d1 pro Had a problem with our d1 pro. Running a business I had orders I could not fill with it being down. I contacted customer service and they expedited a part out to us based on what we described was wrong. We ended up having to have additional parts sent to fix the issue. I am happy to say we are up and running again. Shelley was a big help in getting this done. Looking forward to adding additional xtool machines to our business in the future.

xTool excellent lasers and great technical support. I have been using the xTool S1 20W laser since November 2023, and since the device has already paid for itself very quickly, the xTool F1 and the screen printer were also added. The devices run very well and there were no problems with the xTool XCS Creative Space 2.0beta until I switched my iMac (2017) to a new Mac Studio M2max. However, when using Mac Studio, existing projects could no longer be opened and new projects could no longer be opened after saving. I therefore contacted xTool support and received an email from Shelley to help me solve the problem. The response times were generally short and helpful. After I provided some information, Shelley gave me the solution, which solved the problem immediately. I am very pleased with the excellent support. The xTool devices are really excellent in terms of price and performance. This is also reflected in the support. A big thanks to xTool and A big thank you especially to Shelley and to the xTool Support team.

Emma was helpful. I hit more technical frustrations than I expected when my Xtool P2 laser cutter arrived. The mirror alignment was a pain, but I felt the customer support via email, made me feel more confident the problems would be resolved. The Xtool Creative Space software is in beta, and it wasn't working for me. But I got good info from Emma in tech support and soon enough she sent me an update that worked well. In fact, making my first test projects today I felt liberated and inspired by the P2 laser, not something I can say about most other tools.