I purchased the xtool D1 pro 10 watt… I purchased the xtool D1 pro 10 watt laser system thinking that I could upgrade later to the 20 watt module. Customer service didn't disappoint. The email back and forth is a pain. Can take a week to get a simple issue fixed ,but they did help me beyond my expectations.

Firstly I got a very rapid response… Firstly I got a very rapid response from Ally of Xtool. He gave suggestions regarding solving my problem. I followed Ally’s advice and together with a bit of initiative my problem was solved and I was back up and running in no time. Without Ally pointing me in the right direction I could have been down for a long time, thanks Ally

Amazing support xTool support has been amazing since I bought my S1. They are quick to reply for every case I have put in and are very friendly and helpful. Shelley really helped me work through an issue that took a few weeks to resolve but she and the team continued to check in and never let my support ticket sit. Definitely been a great experience and so glad that I picked an xTool for my first laser.

Poor customer service Bought the p2 6 months ago, everything was working fine until all of a sudden it crashed. Contacted support who have so far been no use and take forever to reply to emails leaving us very frustrated with a machine that’s no use. Customer service is atrocious

Customer Service is excellent Customer Service is excellent. I recently order the M1 Bundle and the speed atwhich they filled and shipped my order was outstanding. However UPS delivered my packages to a wrong address. Ivy was very helpful with my inquiries. Fortunately my neighbors were the ones who got my shipments and notified me so I am up and running.