They didn’t include the ESSENTIAL pod… They didn’t include the ESSENTIAL pod trays with my ALMOST 2 GRAND order for a triple level planter & almost $500 in plants and now refuse to send them. Don’t do business with them they don’t care about their customers once they get your money

Happy but not so happy. Receiving my order was a bit of a nightmare. I had about 5 things missing. And they would send me the replacements but sometimes forgetting twice some items. So it took forever to get the garden assembled and finally working. Customer service did send me what ever I needed. I was extremely confused on how to grow the seeds, work the garden and clean it. I think those instructions could be WAY better and more user friendly.

Defective My wife purchased the Personal Garden for me for Christmas. The serial number you are supposed to scan to connect your garden to the app says "invalid" when I attempt to do so. I contacted Rise and they said "yes we know this is an issue for some gardens. Just use it without the app because there isn't much difference." The main reason for purchasing is the interface with the app. Horrible customer service. I would not recommend anyone purchasing from Rise.

Awful experience Awful experience, very similar to what I read below. Paid for 3 tier garden, only 2 boxes showed up. They were initially very responsive over customer service, but have since stopped responding. They were supposed to ship a replacement box, but have not and stopped responding. Will be purchasing from another company

We bought this first to provide light… We bought this first to provide light in our combined living room/dining room which has no over head lights with added benefit of some plants. It is better than we anticipated. The timer turns it on before we come downstairs to a light filled space with greenery. This has become the answer to garden withdraw I am experiencing in the Colorado cold. No depression that my garden is gone. I get to play with plants and grow food all year long.