I really like the live chat with an… I really like the live chat with an expert. And when he told me I needed a new pump etc. he went ahead and filled out the order instead of me trying to figure it out.

Approx 1/2 of the seed pods I get from… Approx 1/2 of the seed pods I get from riser don’t germinate, I’ve learned to use the rise system with my own seeds. The effort you have to go through to “prove” they didn’t germinate in order to get credited isn’t worth the effort.

Totally happy! Quick delivery, notifications every step of the way. Product was packed beautifully, easy set up. Definitely worth it! So excited to further our self sustainability.

Your website is very difficult to use! Your website is very difficult to use and navigate. I was unable to edit my order on a phone or iPad. When I finally tried with my laptop, it was sheer luck that I was able to figure it out on the third try. There is nothing more frustrating than clicking on the “EDIT”button, and nothing happens. Furthermore, for this and other reasons, I am considering cancelling my membership, but there seems to be no way to do so.

Ordered a month before Christmas due to… Ordered a month before Christmas due to them having in bold letters that it would arrive well before Christmas. I followed up several times about them not shipping the main unit and got generic "just wait" emails. Note the item wasn't lost in shipping; it was never sent. No real investigation was done till after Christmas at which point I was offered "$25 off a future order" and still didn't have the main unit. Now, I have to lose $150 to return an incomplete and completely non-functioning order over a month later.