Major problems with this company Major problems with this company. Started shower in March 2023 finished July 2023 only because I was persistent as they never returned calls or kept in contact with us regarding the issue. Shower is now finished but not what we paid dearly for. I would never recommend this company to anyone. They have terrible customer service & Frank M is useless. Run very far & do not do business with them...........

Great Shower But Experienced A Few Careless Mistakes The final product came out nice! It is so much better than what it looked like before! For the price we paid, I feel like they should not have broken a pipe from "just not being careful". It caused a larger hole to be cut in my floor and more repair work to close it off. If it was any bigger, the result would have been cutting a hole in my ceiling downstairs. I also requested to not wear shoes in my house as I just had carpet replaced upstairs in my bedroom. Since the repair pushed them back some, they got rushy at the end and picked up the dropcloths early and walked up and down my stairs and on my new floors with shoes on. Clearly, they were rushing at the end. Communication was not the clearest throughout the process for the price we paid! Overall, the final product came out well, which I guess is what matters!

Would Not Recommend! Our tub to shower conversion was completed on June 1, 2020. It is now January of 2021 and I am STILL being asked to leave a review about the experience even though I have already completed numerous reviews. Why?Are we your only customers? In my previous reviews, I concentrated on all of the positives of the project like the excellent installing team and beauty of the finished product. But now after all of this time and all of these requests to leave yet another review, I think I need to share some truths. Frank McKinney was our sales person as well as the owner of Luxury Bath Technologies. He is the reason I would not recommend his company to anyone we know. He came to our home at the beginning stages of the pandemic and saw no reason to wear a mask or social distance. He played a lot of games with us regarding price and at one point even asked us to "name our price". His personality was less than enjoyable with his condescending wise-cracking. He made a huge mistake in promising us something that he couldn't even deliver. We wanted the glass door enclosure plus a bench but we expressed concern about it fitting in our small guest bathroom. Frank assured us it would work just fine. When the installers began the project however, they came to us with concerns because the glass door opening and the bench would be so close that it would be very difficult for anyone to enter the shower. We totally appreciated the installers honesty and concern for our satisfaction. Frank never apologized for his mistake and to this day, we do not have the product we truly wanted. After a couple of weeks Frank would call when he was "in the neighborhood" saying he wanted to stop in and see our bathroom and take videos of it. The first time, I was in the middle of making dinner and told him that it wasn't a good time. The next time, I told him that we didn't feel safe having him come into our home after being out making calls with people all day long and possibly exposing us to Covid-19. He didn't act in a responsible manner, just cracked a joke about having "cooties". Also, when Frank supposedly offered us his "best price" at the time of the sale, he said he would give us this deal in return for allowing neighbors to come into our house to view the completed work. He also said he would like to set up a truck in front of our home so that we could invite our neighbors into our home to see our new shower. Of course that kind of thing is not allowed in our community but even if is was... what a ridiculous and invasive way to do business. I want these calls and requests for further reviews to stop. We tried to be gracious but we are tired of all of this and will not recommend this company to anyone for that very reason.

The "bathroom in 24 hours" was a myth The "bathroom in 24 hours" was a myth. It took several WEEKS and actually it will be finally completed on the 13 th of January. The work was supposed to start the first week of November but there were delays after delays.

2 shower remodel Overall final product was impressive and very happy with our new bathroom showers. We had some glitches along the way, that eventually were resolved by luxury bath to our satisfaction. I would recommend them to others.