Michael Groman
GBDon't Trust the Website. I recently ordered a DriveTite kit (10 pack) primarily for replacement parts for an existing cable railing project. The parts arrived quickly, within a week, and were well packaged. Unfortunately, a set of lock washers was missing. I contacted the on-line orders manager and was told StairSupplies no longer provides that part. I explained it was still included in their order form and shown in their on-line installation video. He could only say the company stopped providing the lock washers about six months ago and he will contact the web manager to edit the website. He also assured me the lock washer was not a critical part of the kit. An inadequate reponse in my view!
Brent Ormes
GBAlthough there were mistakes in my… Although there were mistakes in my order the customer service team worked hard to get the items to me overnighted and make it right.
Sam
GBGreat customer service! I worked with Mark for weeks on putting together what was best for my project and he was always responsive, willing to change parts and pieces, budget friendly and never pushy. I had to end up going with someone local but I would have been very happy to work with Mark and this company. He was never rude or impatient even when I had to explore closer options. Great customer service!!
Rosalind Turner
GBQuality products and Outstanding Service I purchased wood stair railing, newels, and knee wall with iron balusters and shoes. My product arrived early and the staining was beautiful! There was slight damage in shipping and we needed additional product mid project. They rushed me additional product at a discount and replaced the entire damaged piece. The follow up, project assistance, and service was incredible and my new staircase is stunning!
Jarad
GBThey were easy to work with and the… They were easy to work with and the quality of my stair railing is excellent