My product has not been installed yet My product has not been installed yet, but the components looks very nice. Got the wrong shoes delivered with the newels which may have been my fault when i ordered, but the person who took my order over the phone should have picked up on that. Other than that Adria was great to work with and very patient with all my questions. The order shipped several weeks later than originally estimated, but that type of delay is building industry wide right now. Looking forward to enjoying the finished product.

Good material. Bad support. Good material. Bad support. Blame customers on oversees of their own lacks. Example #1: floating floor cannot be screwed down with posts. I needed to get a third party company to create post covers that allow for floor to be floating (gap of 1/4 inch around the post). When explained and ask to return not used cover ports, they refused because I never mentioned floating floor (blame customer for things they didn't address). Example #2: Screws are too long in most cases and don't make a solid attachment to subfloor. I had to provide my own. Example #3: Missing material that require reshipment. I had to wait for another week to be able to complete the job. I will not recommend these supplies in the future.

Unreliable I don’t mind being forced to make an online appointment in order to speak to a rep to help me design my railing, but I don’t appreciate not getting called at the designated time. Unreliable at best. I sent a follow-up email to which I never received a reply either. “Thank you”, Brandon Roman.

Order process was great Order process was great. New stair handrail arrived with an unacceptable joint @ wall return. There is a gap at the wall return MIllwork joint as well as a size difference between the rail run an the joinery piece which is an abrupt transition at the joint on one end of the railing

They were easy to work with and the… They were easy to work with and the quality of my stair railing is excellent