Hard to file clain Hard to file clain. Too many separate divisions won't send policy or information card. I'm looking at a new carrier

Deception From the Very Start I've never signed-up for this company's offerings, and never will. American Home Protect uses deception as their leading business practice. Over the past 3 years, and as recently as this past February, 2024, I have received numerous misleading mail pieces from them, claiming in urgent language that my home warranty is about to expire. With my mortgage company's name printed in bold letters at the head of these mailings, it looks like each notice is an urgent warning from my lender. So, naturally, one would be concerned upon receiving such a letter. But I have never had a home warranty (first warning of a scam); and the printed lender's name is not the name of my current lender (second sign of a scam in progress). Well over a year ago, I wrote to American Home Protect, requesting that they cease sending me these fraudulent notifications, yet their threatening notices still appear in my mail. Just read all the other, similar complaints about this company's misleading business practices. There are over 200 complaints filed against them at the Better Business Bureau, alone. One would have to be something of a "dim bulb" to fall for this company's misleading solicitations. Clearly, that's what it is counting on to drum-up new business. Don't succumb to their ruse! A company which employs deception from the get-go is going to get the better of you, in the end.

Unsatisfied I was told that if anything went wrong in the future it would be covered- wrong! Apparently that is only half true since there’s a gray area around something that’s “preexisting” even though a professional said it wasn’t.

Easy to talk to on the phone Easy to talk to on the phone, very informative and honest upfront with their services. Unlike my previous home insurance provider

Need assistance I call Saturday talk to after hours person who said it would take o e to two days for a contact. By Tuesday no one had called me back. I called and Saturday after hour person never made a claim. Tuesday the person I did talk to stated they would try to find someone. It is Thursday and no call back of any kind. I need my washer fixed. I have family who are disabled and require washing daily.