Peplobio efficiency Excellent service from start to finish. I ordered a Lateral Flow Test but then due to a change in government policy had to switch to a PCR. Peplobio amended my order and refunded my first charge immediately with no hassle. The PCR test kit was very easy to use and the online activation was simple to follow. My result came through in just under 12 hours, within their published time frame. The whole experience was extremely efficient.

Late delivery and late results Unfortunately they didn't prepare properly for the Christmas/New Year period. They allowed people to buy tests that wouldn't arrive in time nor could be provided the result in the promised timeframe. It all went good before Christmas with my fit-to-travel lateral flow but my PCR to re-enter the UK arrived on day-3 technically putting myself at fault with government guidance. Then they're getting more than 24 hours since they received my sample to provide the results. In normal circumstances I wouldn't make a big deal of it but with the quarantine rule it's very bad. They shouldn't oversell.

Ordered 2 day PCR test through Zoomtest… Ordered 2 day PCR test through Zoomtest arrived with Peplobio details. Activated online and returned tests, Royal Mail tracking arrived 6th Jan, 8th of Jan still no returned results!! You cannot call as lines are closed and do not reply to any emails!! Pay for 24 hour service and no service levels of any sort for test or communication! Parents still in isolation. And we wonder why people dont follow guidelines!!! They have no option

This is such a poor covid test… This is such a poor covid test provider. Does not send reference for plf straight away. Can’t contact them on the weekend. Should have stated this upfront before I had purchased. Edit: A few days after having a back and fourth via e-mail, I’d noticed that the e-mail with the reference number was from a different email address which hotmail identified as junk. It was not an unreasonable assumption to make-that since I was receiving emails from their customer service, I should have received all communications. Note to self-always check junk box. They had provided a refund and therefore I have adjusted the review accordingly.

Ordered 2 COVID day 2 PCR tests Ordered 2 COVID day 2 PCR tests. On the positive, they did arrive and were sent back to Peplobio without issues. On the negatives: - I arrived on Monday, the tests did not arrive until Tuesday (tests ordered in advance) - tests received in lab on Thursday, no results until _Monday_. Effectively, instead of taking the test on Monday and getting results by Wednesday and ending quarantine on day 2, was forced to spend a week in quarantine.