Very straightforward to do and quick… Very straightforward to do and quick resulting.

Fast, friendly and efficient… I was very impressed by the efficient and friendly service I received from Customer service. I made a mistake packaging my sample but was able to contact the company who assured me that there was no reason for concern. They were also able to reduce my "pre-flight stress levels" by giving me a helpful estimate of the time I could expect my results. I have nothing but praise for their quick responses to my emails. Elaine P.

A lot of technical problems A lot of technical problems that nobody really understood. The test itself was efficiently handled. The email to me that was supposed to give me the Certificate to print out was not right.

This is such a poor covid test… This is such a poor covid test provider. Does not send reference for plf straight away. Can’t contact them on the weekend. Should have stated this upfront before I had purchased. Edit: A few days after having a back and fourth via e-mail, I’d noticed that the e-mail with the reference number was from a different email address which hotmail identified as junk. It was not an unreasonable assumption to make-that since I was receiving emails from their customer service, I should have received all communications. Note to self-always check junk box. They had provided a refund and therefore I have adjusted the review accordingly.

Ordered 2 COVID day 2 PCR tests Ordered 2 COVID day 2 PCR tests. On the positive, they did arrive and were sent back to Peplobio without issues. On the negatives: - I arrived on Monday, the tests did not arrive until Tuesday (tests ordered in advance) - tests received in lab on Thursday, no results until _Monday_. Effectively, instead of taking the test on Monday and getting results by Wednesday and ending quarantine on day 2, was forced to spend a week in quarantine.