Fast, friendly and efficient… I was very impressed by the efficient and friendly service I received from Customer service. I made a mistake packaging my sample but was able to contact the company who assured me that there was no reason for concern. They were also able to reduce my "pre-flight stress levels" by giving me a helpful estimate of the time I could expect my results. I have nothing but praise for their quick responses to my emails. Elaine P.

This is such a poor covid test… This is such a poor covid test provider. Does not send reference for plf straight away. Can’t contact them on the weekend. Should have stated this upfront before I had purchased. Edit: A few days after having a back and fourth via e-mail, I’d noticed that the e-mail with the reference number was from a different email address which hotmail identified as junk. It was not an unreasonable assumption to make-that since I was receiving emails from their customer service, I should have received all communications. Note to self-always check junk box. They had provided a refund and therefore I have adjusted the review accordingly.

Very straightforward to do and quick… Very straightforward to do and quick resulting.

A lot of technical problems A lot of technical problems that nobody really understood. The test itself was efficiently handled. The email to me that was supposed to give me the Certificate to print out was not right.

Pcr testing I googled Guildford tests fit to fly pcr and many companies came up but fortunately close to us based at Surrey research pk was Peplobio. As an added bonus their tests were competivly priced at £49 each. The best part of this company was the most helpful assistance and reassurance I got from the dedicated staff. I asked many questions and ALWAYS got honest answers and helped me through anxiety of fear of testing positive on pcr after testing negative on lateral flow. I believed too many horror stories and kind Alihea assured me this isn't the case and thus wasn't, we all tested negative for 72 hr fit to fly to Thailand. A Great company to use and thoroughly recommend.