Fast, friendly and efficient… I was very impressed by the efficient and friendly service I received from Customer service. I made a mistake packaging my sample but was able to contact the company who assured me that there was no reason for concern. They were also able to reduce my "pre-flight stress levels" by giving me a helpful estimate of the time I could expect my results. I have nothing but praise for their quick responses to my emails. Elaine P.

Still no result after 48rs Promised result within the hour now 48 hrs and nothing. I've emailed and reply said.... don't worry, technical issue that is being sorted. Still nothing. Emailed again. Waiting for reply. What did I pay for? Just a reference no. to satisfy UK passenger locator form. They've pocketed my money. From a practical point of view I'm no better off than using NHS LFT.

Ordered 2 day PCR test through Zoomtest… Ordered 2 day PCR test through Zoomtest arrived with Peplobio details. Activated online and returned tests, Royal Mail tracking arrived 6th Jan, 8th of Jan still no returned results!! You cannot call as lines are closed and do not reply to any emails!! Pay for 24 hour service and no service levels of any sort for test or communication! Parents still in isolation. And we wonder why people dont follow guidelines!!! They have no option

If I could give 6 stars I would If I could give 6 stars I would, the team at peplobio were not just helpful, they went above and beyond. I've never experienced customer service like this in my life. Covid testing is a nightmare to deal with but peplobio made life as easy, I could recommend a better place to buy you antigen test or any other products they offer. Their basic fit to fly antigen covid test are accepted within the EU as of 08.04.22 and I highly recommend you use peplobio. A very happy customer!!

Very straightforward to do and quick… Very straightforward to do and quick resulting.