No problem at all Never having had to go through this procedure to go away on a cruise holiday, I was a little concerned. I had no need to be. I contacted Chronomics to ask a question, the answer could not have been quicker, clearer and certainly put my mind at ease . Well done

Refund at last! Well after writing a bad review for this company, I actually received some prompt service. The refund I had requested in December 2021 was finally made. Just a shame that it took so long. A very polite and efficient person called Ibuken Adewusi arranged this within a few days. I really hope that the company will now review and improve their admin procedures.

The customer service and product… The customer service and product quality at Chronomics have really pleased me. I've ordered a number of things from them, and I've never been let down. The website is simple to use, and they consistently offer top-notch customer support. Furthermore excellent are the rates!

waste of time and money Chronomics have made this process rather too awkward and in the end, we booked two on-site tests at the airport. Actually, the test procedure isn't definitive since it isn't actually witnessed. Anybody could use the kit and send it back in your name. All a bit of a waste of time and money really.

Online waiting room does not work on Chrome Trying to get into the online waiting room on Chrome was a shambles. Nothing worked! I attempted to resolve via online chat but the service provided was abysmal - unclear instructions and 10 minute wait between responses. Managed to join the waiting room on another browser - from this point onwards, everything worked well.