Slow, unreliable online support and misinformation I do a lot of online shopping, but Home Depot is the WORST!! Always!!. First of all, when I open their website, it sets my store in a town 50 miles away in another county. I always change it to "make this my store" for my location. Next time, it's the same. I have a PRO account, and when I log in, they send me a security alert telling me I logged in three hours earlier and near a town that is 50 miles away in another direction. When I check an online order after 10 days, my order status only shows in store purchases, not the online order even though I used the order number. When I call, I am told that the order was delivered two days ago to my local store. When I go to the local store, they don't have it and say it will be in next week. So, in the end most things take about 3 or 4 times longer than other online sites. Unless ABSOLUTLY NECESSARY, I will not order from HD online.

If you need a locked up tool at 2217 E…bad customer service! If you need a locked up tool at 2217 E Bell Depot, go somewhere else! I waited 45 min. for someone to help that was supposedly on the way. A young girl who knew I needed help, asked a young guy if he needed help, and what tool he needed out of the case. For some reason she wouldn’t help me!

This company's website is the WORST This company's website is the WORST. I spent 2 days trying to get into my account to pay it. I asked for a code to reset the password (assumed that was the problem) and never got it, despite multiple requests. Then I tried the pay by phone, which hung up on me twice. Finally got it paid on the 3rd attempt. I have no patience for a company that treats its customers like this (don't even get me started on the HORRIBLE customer service in the stores). You win Home Depot. I canceled my $14k credit limit account.

Self checkouts are a violation of… Self checkouts are a violation of multiple federal laws. Forced labor without payment of the minimum wage is illegal on the federal level. Forcing people under the legal working age to be a cashier for home depot is also federally illegal. Anyone accused of stealing from self checkout is innocent because, 1) they are not a trained cashier. 2) mistakes happen for untrained cashiers, 3) forced unpaid slave labor is federally illegal. If there are any attorneys interested in an easy winnable class action please contact me so this madness can end before home Depot forces people to stock its shelves for free

I have a Pro Xtra account with them as… I have known Home Depot for a long time now, I even got me a Pro Xtra account with them as I shop a lot there when I am busy. They have a large variety of materials, from timber, tiles, kitchens and baths to electrical, you name it they have it. Long opening hours, 7 days a week, very helpful staff and good returning policy. Highly recommended!