sliding door defective product and service Bought 2 sliding door replacements at the Cave Creek, AZ store. PRODUCT - BOTH were defective from the factory. One had a missing trim piece. The other had a ~5" black smear between the panes. SERVICE - In store ordering excellent. Replacement was a nightmare. HD and vendor both agreed both units were defective and trim piece needed to be added and the other sliding panel needed to be replaced completely. Vendor agreed no cost to the product but not replacement installation. It took weeks of back and forth with the store comparing windows/doors to appliances that return visits after installation would not be charged to the customer. That's fine IF the original product was right and needed warranty service months/years later but NOT when the original product was not right. So, after weeks of a ridiculous standoff we paid the $800+ installation (:45 work) with the understanding I'd elevate the issue to corporate customer service. Corporate handled the issue and refund issued. Embarrassing for a respected store like HD.

Substandard Material & Service Absolutely substandard materials and service. Bought a Hampton Bay patio set in May 2023. The finish on the table peeled in less than a year despite being covered all winter. Turns out the "concrete" finish was really a thin layer of paint over a composite top. There is no chance of it staying adhered to the top over time even if babied. Had the construction been clear, I would have never bought the set. Called Home Depot and was told they can give me a $100 "markdown" (on a $1200 set) if I don't want to try a replacement tabletop (which is identical and will not be warranted). Avoid this brand - and this business.

I have never experienced such horrible… I have never experienced such horrible customer service. Purchased a 6'x8' rolled bamboo fence. Paid for delivery. The bamboo arrived. It was filled with dirt, spider webs and spiders. The bamboo was all black and grey and totally discolored (clearly sitting outside for months). So far two separate calls for more than 2+ hours. With customer service saying they are trying to reach the store who shipped the product and they can't do anything until the store answers the phone! Worst purchase decision ever.

Self checkouts are a violation of… Self checkouts are a violation of multiple federal laws. Forced labor without payment of the minimum wage is illegal on the federal level. Forcing people under the legal working age to be a cashier for home depot is also federally illegal. Anyone accused of stealing from self checkout is innocent because, 1) they are not a trained cashier. 2) mistakes happen for untrained cashiers, 3) forced unpaid slave labor is federally illegal. If there are any attorneys interested in an easy winnable class action please contact me so this madness can end before home Depot forces people to stock its shelves for free

Slow, unreliable online support and misinformation I do a lot of online shopping, but Home Depot is the WORST!! Always!!. First of all, when I open their website, it sets my store in a town 50 miles away in another county. I always change it to "make this my store" for my location. Next time, it's the same. I have a PRO account, and when I log in, they send me a security alert telling me I logged in three hours earlier and near a town that is 50 miles away in another direction. When I check an online order after 10 days, my order status only shows in store purchases, not the online order even though I used the order number. When I call, I am told that the order was delivered two days ago to my local store. When I go to the local store, they don't have it and say it will be in next week. So, in the end most things take about 3 or 4 times longer than other online sites. Unless ABSOLUTLY NECESSARY, I will not order from HD online.