Manager Corruption   I'm leaving this review online for people to know what the Hendersonville, Tennessee Home Depot (#0735) did to a 16-year employee who also happens to be my husband. Frank Torres was suspended from Home Depot on 8.12.22 because a female worker claimed he "touched her" and made her feel "very uncomfortable". I called Home Depot on the same evening and spoke to Chuck asking if he knew the employee's name and he responded that he doesn't know what's going on. I then asked the manager's name. I ended the call to Chuck stating that Frank would be there the next day to talk to Matt. We both find it odd that the situation happened over TWO WEEKS ago and Matt, the Home Depot manager, finally decides to confront Frank with this in his office AROUND TWO WEEKS later. Frank was suspended without pay and had to use his vacation time during this ongoing investigation. Things took another shady turn. On Thursday, August 25th, Frank spoke to Katie and told her that we had contacted the Corporate office. Corporate office said that it only takes 24 to 72 hours to get back to the employee regarding an incident. So what's going on here isn't correct protocol. SUDDENLY the next morning on August 25th, at 10:00 a.m., Matt called Frank. He stated that there was nothing on the video regarding the touching but will still fire Frank due to policy issues of what he allegedly said to the female employee. Notice that Matt waited to call Frank after hearing that the Corporate office was contacted. Also notice that no tape was found of Frank "touching" the employee, but the manager believed what she said anyway. If the tape doesn't show the touching proving that the employee lied, it should be reasonable that the employee also lied in regards to her statement. I'm legally blind and needed to move out of state for better services with the Division of the Blind. Now this can't happen as we are unable to obtain a mortgage without a job or a current job of a year's employment.

Missing shower Home Depot sucks Contractor ordered shower for my bathroom project almost 2 weeks ago. Don’t have it, project on hold , bathroom torn apart . Apparently they are not the Home Depot .Saga continues shower surround finally shows up. Damaged cause some forklift operator punched it. The wait continues. Wish CEO of Home Depot had to go though this sh—. And they wonder why people go postal

Very beautiful day wasted!! I place a farly large order for a backyard landscape refresh. All products ordered were in stock, per HD's website. Scheduled for a Friday delivery, as I had lined up some friends to help me on Saturday morning. No Friday delivery. Placed a hold on my help. It is now Saturday afternoon, and still no delivery. Customer service could not tell why it had not been delivered or where the order was. Everyone has other commitment on Sunday. A very nice day to work outside WASTED!!!

sliding door defective product and service Bought 2 sliding door replacements at the Cave Creek, AZ store. PRODUCT - BOTH were defective from the factory. One had a missing trim piece. The other had a ~5" black smear between the panes. SERVICE - In store ordering excellent. Replacement was a nightmare. HD and vendor both agreed both units were defective and trim piece needed to be added and the other sliding panel needed to be replaced completely. Vendor agreed no cost to the product but not replacement installation. It took weeks of back and forth with the store comparing windows/doors to appliances that return visits after installation would not be charged to the customer. That's fine IF the original product was right and needed warranty service months/years later but NOT when the original product was not right. So, after weeks of a ridiculous standoff we paid the $800+ installation (:45 work) with the understanding I'd elevate the issue to corporate customer service. Corporate handled the issue and refund issued. Embarrassing for a respected store like HD.

I ordered a refrigerator to be… I ordered a refrigerator to be delivered and was given a delivery date and time of 4/20 between 9am-1pm. I was at work but my wife was home waiting for the delivery.At 10:16am I saw that a message was left 5 minutes prior stating the delivery person was at my house and no one answered so they left a note and moved on to their next delivery.I called customer service as directed in the voice mail and discussed the situation with a Home Depot CSR. I made a case that I have a lot of food that could spoil and I really need to have the refrigerator delivered today. The Home Depot CSR made it very clear that there was no chance of a delivery until Saturday (2 days). I continued to plead with the CSR and she started to giggle. I asked what was funny and she got annoyed let out a loud laugh and hung up on me. I called another customer service number and got a CSR who did not laugh at me, but in the long run gave me the same answer concerning my delivery. She also asked me if I got a call from the delivery person alerting me he was on the way and I told her know. She agreed this was not proper procedure and also apologized for the was the first CST treated me. She told me she can see who the first CSR was and that she would escalate this issue More to come, but I am very disappointed overal withHome Depot and feel they need to apologize and make this right.