Low prices, quick (and free) shipping, excellent company! I needed a replacement belt drive sprocket for an Overhead Door Legacy 800 door model 2026. Turns out it's the same as a Genie 38416A.S 14-Tooth Belt Sprocket. Moving Up saved me at least $7 on shipping, and yet sent it to me promptly for my successful repair. Good email communications as well--recommended seller!

I purchased the incorrect remote gate… I purchased the incorrect remote gate opener online. I called Moving Up and they quickly assisted me in getting the proper opener and refunded my money on my original purpose. But the best part of the exchange was the friendly voice I heard on the line who recollected his history in my home state and shared his fond memory with me.

BEWARE.. BEWARE... I'm not sure if this company just has bad organization or if they are crooks.... I ordered garage springs from them and received an email saying that my order had been shipped. I few days later I discovered a voice message saying they did not have spring size that I ordered and they would not be shipping until I contacted them. At this point, I was annoyed because the email lead me to believe that my order should have arrived, so I called to cancel the order since it hadn't been shipped yet. The guy on the phone confirmed the cancellation and said I would receive a refund. After multiple emails, I am having to escalate the process through paypal. Hopefully they can help me get my money back.

I sent pictures for my garage door… I sent pictures for my garage door grills. They sent the wrong ones. They sent replacements, 4 were correct 2 were not. Now they won’t return my emails or send the correct parts. Irritating

My experience was great I read the other reviews but had no issues at all with my order and overall a very positive experience with Moving Up. I ordered a pair of torsion springs and they were shipped same day and delivered to me the next. I had also contact them via email to ask about correct tensioning as I ordered oversize springs. They responded to the email the next day as well. I cant speak for the experiences of others but I will say I had a good experience and will contact them again the next time I need any parts.