the first installers should have solved and warned to the company and the client of the problems that occurred The first installers were not very communicative but generally correct. When they finished installing the doors I indicated that it seemed to me that there was a lot of separation between them and they did not close properly, but they did not pay much attention to me. That was when the next day I called Glen Whitaker to inform him and he very efficiently and kindly sent me an installer to correct the hinges and adjust the doors to close properly to prevent air from passing through. The problem was corrected, thank you! But after a few hours I realized that there was another problem, the lock did not close with the key... so I called the company again and another installer came back to see the problem. The installer could not solve the problem and a new lock had to be ordered...Finally, after a few days, another installer came with a new lock and the problem was finally solved. In my point of view, the first installers should have solved and warned to the company and the client of the problems that occurred and not making the client responsible for making all the calls, informing the company of each problem every time.

Fantastic Service We had 5 wooden sash windows replaced SJB did a fabulous job. Paul, who came to assess our windows and provide the quote was the reason we ended up going with SJB. Compared to other companies [local and national] he was by far the most knowledgeable and thorough. Jacek did a great job of fitting them and was tidy, friendly and on time every day - Even though it was snowing! The windows themselves look absolutely perfect. Would highly recommend.

Started off very well but went a bit downhill..... The initial consultation and survey visits were great, very helpful and informative. Communication with the office was also good. But sadly we had a less happy experience with the fitting team. The job over-ran, which was not the end of the world, but I felt the attention to detail on the finish was disappointing. The issues were ultimately resolved, but only after I asked the surveyor to come out and look at the issues himself - he acknowledged that there were a number of things which needed to be rectified. The windows themselves are fine, and I can see that most people have had a happy experience, but I was left feeling a bit a bit flat.

Super friendly and efficient… Super friendly and efficient installation. SJB measured up and made the window bespoke. I am delighted. Top job. Thank you.

Good product &service from SJB Windows Good reception when we first visited the shop. Our requirements were considered, & following visits offered possible alternatives with informative options. Timings were as predicted. The fitter worked cleanly & efficiently keeping us up to date with the stages of work. All is as was forecast. We are pleased with our new windows