the first installers should have solved and warned to the company and the client of the problems that occurred The first installers were not very communicative but generally correct. When they finished installing the doors I indicated that it seemed to me that there was a lot of separation between them and they did not close properly, but they did not pay much attention to me. That was when the next day I called Glen Whitaker to inform him and he very efficiently and kindly sent me an installer to correct the hinges and adjust the doors to close properly to prevent air from passing through. The problem was corrected, thank you! But after a few hours I realized that there was another problem, the lock did not close with the key... so I called the company again and another installer came back to see the problem. The installer could not solve the problem and a new lock had to be ordered...Finally, after a few days, another installer came with a new lock and the problem was finally solved. In my point of view, the first installers should have solved and warned to the company and the client of the problems that occurred and not making the client responsible for making all the calls, informing the company of each problem every time.

Happy customer We have just had 5 new sash windows installed by SJB Windows. Very happy with the process from start to finish. All staff we dealt (sales person, surveyor, admin and installers) with were friendly and professional. Communication was excellent throughout and the work was carried out on the agreed dates and to a high standard. Very happy with the results and would highly recommend them.

Great company, great product We have been very pleased with Sjbsashwindows. It's a small company so we had a very personal service. A few unavoidable problems cropped up around installation dates but they were always on the front foot contacting us and problem solving. The people who came to advise and measure up were great and the installation team were absolutely brilliant! Efficient, quick, tidy, helpful. The new double glazed windows are instantly making a huge difference.Thanks!

Top quality in every aspect. Fantastic service from first point of contact with Jake in the office, through Paul in sales, Terry who surveyed and through to the highly professional team of three fitters. We are incredibly happy with the service received. These quality wooden sash windows look amazing, are competitively priced, and were fitted with zero fuss and minimal disturbance to the day to day running of the house. They cleaned up after themselves and even took away our nasty ‘70s secondary glazing units! We will be using Sjbsashwindows again next year for a further 7 windows.

highly recommended I'd highly recommend SJB Sash Windows. We had three sash windows and box frames replaced and their work was impeccable: efficient, tidy, considerate. Their quote was comparable with two other firms and they're easy to deal with. Acoustic glass and double glazing have made our room quieter and warmer.