I have purchased from a few vendors… I have purchased from a few vendors with Orangeshine and Lashowroom and haven't had any problems until. I purchased from Nylon. So Orangeshine banded me because of Lashowroom. I sent multiple messages to the vendor that I was over charged for product I didn't receive. They didn't care to reach out to me until my bank acted. I have screenshots of my emails with no response. I thought these two business were legit bit obviously they only care about the vendor and not the consumer being over charge typical. I definitely will be contacting BBB.

I sent an email about a couple of items… I sent an email about a couple of items that I noticed were not being shipped. A representative named Jerica emailed me back promptly and was so helpful! Great customer service!!!

Jerica was awesome. I am a new boutique owner and I had problems placing my order. I wasn't able to speak with any one until I was done taking care of my children. I thought they would have been closed due to it being after 8pm where I live, nope I was wrong. They were still open and I was able to chat with someone to get my issue resolved. Jerica guided me in the right direction and explained thoroughly what needed to be done so I can complete my purchase. She provided me with the link that I need and stay in the chat with me to make sure that I got everything correct.

Jerica gave excellent service Jerica gave excellent service. I had an issue with my Billing information and she was very professional and helped me to resolve my issue. Thanks!

I had ordered many times from this… I had ordered many times from this company, but this last time I got ripped off. The orange shine company does not protect you if the company vendor rips you off. You’re on your own. So make sure when you order you look deep at the vendor you choose to order through. Because orange shine will only refer you to them. And then apologize and tell you what the vendor decided the buyer has no rights.