Smart box lost my pods!!!! Well smart box has lost all my pods and don't seem to care I start working next week, or that I haven't slept in a bed for a month! they don't know where my stuff is? Horrible customer service always saying they will email someone about your problems!!! I'm unhappy and if they don't find my stuff ASAP there will be hell to pay!

Rat infested pods--total loss--denied insurance claim I had a storage pod for >10 years paid for insurance for every month. When I retrieved it, it was a mess—spilled out of the pod when opened and everything was covered with rat urine and feces. SmartBox denied my claim. They falsely stated that: • the pod wasn’t packed properly; and • no gross negligence on SmartBox’s part. The pod was indeed packed properly. The pod clearly appeared to have been flipped. Perhaps during one of the dozen or so times it had been moved around the DC Maryland Virginia area over the 12 years in their care. And rat urine and feces is gross by any definition of the word—both “excessive” negligence on SmartBox’s part and “disgusting.”

Never showed up!!! Horrible service! Never showed up. Never called. Phone number has technical difficulties so we can’t contact. Local number no one answers. You leave a message for a return call and no one ever called. Box was supposed to be delivered Friday morning. Never showed up. Took us til Saturday to get ahold of someone. Told us they now can’t have a box to us till Monday. Family was supposed to move out of the house by Saturday. Wrecked the whole move. Don’t use this company!

No Show I ordered boxes down for this morning, and they weren't there. I confirmed the date and time of access with the agent a few days earlier, yet no one at the facility, no one answering the local or national numbers. No one called back. I even tried online chat which tells me "someone will be with you momentarily." A lie. I was told the facility would be open from 9:30 am until 3:30 pm today, yet after being there for an hour, no one was ever there. I am now concerned with their viability.

Terrible company--do NOT use Terrible company--do NOT use! They gave us a box that leaked and assumed no responsibility for any of it. Several of our moving boxes were ruined. Basically said not their responsibility. Would never use them again. Also customer service is terrible--can't get anybody on the phone.