Terrible experience Terrible experience. I rented 2 boxes and one leaked though the roof ruining the contents in the center of the box. After numerous calls. I reached someone at smart box and they told me to make a claim on my home owner policy and they don't provide any warranty that the boxes are dry.

STaY AWAY --save your money and time with a real company. They are giving my sister hell. The crate was damages with over 2000 dollars with of things destroyed. They will not be reimbursing her & are giving her weeks of paper work to try to get basically nothing back. She also has to take time off of her new job to try and solve the problem. They are also making her drive to a far location to do this I her new area she is obviously not familiar with. Um... Pictures of everything..Paperwork...This company will not save you time or money. Very rude. Unacceptable. More work than necessary. ABSOLUTELY STaY AWAY.!!!!!

No show! No care! Call for a pickup, they never showed up. Called again, was asked if I set up a schedule for pickup. Firmly I stated to Tammy, that I called for a pickup, I don’t know how much more clear I can be about- Come and pick them up! We are down here in Ft Lauderdale area, I called couple of days before Dorian was suppose to hit South Florida, they refuse to pick them up until after the storm was suppose to hit, and they let me know I would be responsible for the damages of the empty wooden pods sitting on a pallet base. By they grace of god, South Florida was spared. And those two pods are still sitting in my driveway.. They don’t even care about the safety of a neighbor hood or the lives put at risk! Need I say anything more about their business practice?

Rat infested pods--total loss--denied insurance claim I had a storage pod for >10 years paid for insurance for every month. When I retrieved it, it was a mess—spilled out of the pod when opened and everything was covered with rat urine and feces. SmartBox denied my claim. They falsely stated that: • the pod wasn’t packed properly; and • no gross negligence on SmartBox’s part. The pod was indeed packed properly. The pod clearly appeared to have been flipped. Perhaps during one of the dozen or so times it had been moved around the DC Maryland Virginia area over the 12 years in their care. And rat urine and feces is gross by any definition of the word—both “excessive” negligence on SmartBox’s part and “disgusting.”

Right campus, wrong buiding They did not deliver our college daughter's box to here dorm. Since they delivered to some dorm on the same campus, they claimed they met service. They also had no information available on the delivery day to indicate this misdelivery. They asked a few questions about lot numbers and addresses on campus but never replied to BBB inquiries (they are a failure on BBB also). So, if you like a scavenger hunt to find your box, and still feel good about paying full boat, this may work for you