Good concept, terrible execution In theory I can understand how this service would be useful. In practice you end up having your packages held hostage by a glorified locker 4 out of 5 times. I legitimately don't understand how such a simple system can so consistently get jammed. The only "fix" they'll offer is for you to go to your leasing office so your property manager can physically unlock it for you... entirely defeating the purpose for this to exist.

Fix the Lockers The Package Concierge lockers are great when they work. The set up in my building hasn't been usable for over 3 weeks so if packages are received in our leasing office, we can only retrieve them between 9 - 5 M-F.

We never get a code to open our locker... PC never sends us emails when our packages are ready with the code, meaning we can’t ever open our lockers and retrieve our packages when we know it has been delivered. It is one of the most frustrating things about our apartment complex.

Inconvenient. Open running credit card. Room not secure My experience is not favorable, unfortunately. I live in an apartment complex that requires me to use this service, which I am not a fan of. Ok so I pay the sign up fee $15, which activates the account, remove my credit card no, and the account becomes disabled. System requires you leave the card open for them to charge. (Learned my lesson from Uber on that) I get notified if I have a package but either have to go to the office or re-enter my credit card info each time. That’s an inconvenience not a service (I want a part of). Personally I’d like my Amazon at my door or in a Dropbox I can access without my credit card info. I also would point out that the door is not locked , there are packages scattered on the floors where anyone could grab what they want. That kinda defeats the purpose. Biggest problem is the company is depending upon the delivery people to do something for them, for free by the way. Heads up those Fed Ex, Amazon, and USPS delivery personnel don’t care what the address label says, (ie front porch delivery, side door) what makes you think they are going to do this the way you have planned. Great idea/concept but should not be forced upon anyone.

Took my girlfriend's $35 registration fee, then claimed she didn't qualify for service Personally I haven't had an issue with PC, but when my girlfriend moved in with me, she paid the $35 registration fee, only for them to say she wasn't eligible for her own account, and was a "dependent" on mine. However, by the time we got this sorted out, they claimed they couldn't refund the $35 because we had entered a new fiscal quarter. Anyone want to tell me how this doesn't constitute theft?