WATER LEAK - bad service WATER LEAK at climate controlled facility Storage Post has been really difficult to deal with, they didn't respond to my claim email for 6 months. Offering <10% of the loss. Citing the coverage of the Tenant Elite Protection plan that I was made to sign without being given a chance to review. Sent only after they made an offer and for the exact amount of the offer - funny that. Climate controlled is worthless when the unit floods

Waited a long time (20-30 minutes)… Waited a long time (20-30 minutes) outside for the office clerk to show up and open the office to do the paperwork. Elevator was broken, had to go a long route to move stuff to storage place.

3325 Atlantic ave store 3325 Atlantic ave store. Horrible customer service and extremely eager to try and auction your stuff off and all these fees and then not willing to work with you at all. Very cold hearted establishment. One week ago I was told one price then a week later i was told an additional 100 and no one was willing to try and work with me at all. If you want your belongings to be kept safe and sound find another establishment. They also have mouse traps everywhere so you know what that means. Never had a business charge me 100 dollars a day later and not be willing to waive not even a penny.

Mold Damage Due to Leaking Sprinkler ( Storage Post Suffern,NY) In December 2018 at the Storage Post in Suffern,NY, we discovered our household items were covered in mold in unit 1190. It was not visible upon entering the storage unit as I visited the storage unit on several occasions to check on the items. Upon further investigation there were residual water marks on the ceiling of the unit. After speaking with a representative at the location, it was brought to my attention that the unit had a sprinkler leak. I filed a claim with their department, and they denied the claim even though their facility had a sprinkler leak and due to the fact, we refused insurance. Even if we took out the insurance, their insurance does not cover mold damage. The mold was not due to a fault of ours. It was a fault of their building. After losing all our items in a fire, we were depending on the items that we had in storage and was not able to use any of the because of the mold. In addition, our daughter was asthmatic and with no other option we had to take the furniture with us to determine what was salvageable. Following that the newly renovated home eventually showed evidence contamination. Better Business Bureau investigated the concerns and were ignored like I did. A police report was filed and no compensation was offered. We lost at least $40,000 of household goods with no proof of value to the house fire. That was my experience with the Storage Post in Suffern,NY

Great job Good evening. I had the pleasure of doing business with Storage Post. At 4077 Park Avenue Bronx New York. This one particular person, I believe she's the store manager. A miss T.Ross. She is a diamond!! we were treated like family. Very clean professional place.Thank you miss.Ross for your help an making us feel important.