Worst company ever! Worst company ever!! Had my storage payment set up automatically to come out on the 5th every month. They decided to put my payments through on the 1st which caused overdraft fees, then they were supposed to send a letter to give my bank so I could be credited back to my account. That never happened either. I've had my storage unit for 4 1/2 years and I've never had so many issues. I started paying $80 a month it has now increased to over $180 a month. It's actually cheaper to buy your own unit compared to renting through this company.

Monique is kind Monique is kind, caring, thoughtful, and fully embodies amazing, over-the-top, 21st century customer service. She listened and empathized with our situation. Her customer service is unmatched. Thank you Monique, you rock!! We echo your sentiments: "Storage That Cares"! We believe in your company and we are looking forward to an amicable win-win to our situation. "If you have the chance to help someone by just one phone call, nothing monetary, just do it. Sometimes people are struggling silently. Maybe, your act of kindness can make their day." -- Author Unknown Thanking you most heartily, John and Sand

Once Store Space took over for Cube… Once Store Space took over for Cube Smart, the place really went downhill.It is dirty, unkempt, trash everywhere. The worst thing, however, is that whenever I visit(VERY infrequently anymore), I am harassed by management as if I am doing something wrong. Even after this horrible treatment, they raised my rate $20.00. Definitely leaving & contacting their CEO. Huge MISTAKE to rent there!!!!!!🤔🤔🤔🤔🤔🤔

CUSTOMER SERVICE DETERATED ! CUSTOMER SERVICE DETERATED !! STORE SPACE LOCATION DIRTY FOR LONG PERIODS OF TIME !! EMPLOYEES OF LOCATION TURNED OUT TO BE VERY UNPROFESSIONAL !! ITS PRETTY SAID WHEN FIRST GOT ONE UNIT , NEXT DAY GOT ANOTHER " AL ON SITE MANAGER VERY PROFESSIONAL AND KEPT PROPERTY IN TIP TOP SHAPE 24 /7 WAS THAT WAY FOR 4 OR 5 MONTHS !! I ALWAYS PAID CASH !! I UTILIZED 6AM > 10 PM USAGE OF FACILITY !! ( THIS WAS A TRANSITION TIME FOR ME AND I ENDED UP GETTING HURT OFF SITE ( PROFOKED BLOOD CLOT ) I CONTINUED TO GO THRU MY STORAGE ITIEMS AS BEST I COULD !! PLEASE NOTE AFTER 5 MONTHS OR SO " AL ON SITE MANAGER BECAME SICK AND OR OFF SITE !! I KEPT " BATHROOMS ( BOTH ) TITY ( CHANGING OUT TOLET PAPER AS NEEDED AT MY EXPENSE !! ALSO I ADDRESSED LATE NIGHT LEAKING CEILING NEAR MY UNITS !! GOING OFF SITE TO GET : EMPTY 5 GALLON BUCKETS AND SAFETY CONES TO MARK AREA !! FOR NO " UNSEPECTING CUSTOMERS WOULD GET HURT AND OR NO ONES PROPERTY WOULD GET DAMAGED !! BEGINNING OF DECEMBER 10 TH AND OR THERE AFTER I HAD A BEAUTIFUL CHRISTMAS 🎄 TREE UP OUT OF THE WAY FOR ALL TO ENJOY THAT I BOUGHT !! I WAS TRYING TO BRING CHER TO ALL !! ABOUT DECEMBER 12 2023 AND OR THERE AFTER I NOTICE A FEMALE EMPLOYEE THAT HAVEN'T SEEN MUCH OF ( AND THERE WAS A GENTLEMAN WITH HER TO ) I WAS IN MY TRUCK GETTING READY TO GET MEDICALL CARE !! WHEN I NOTICED THE FEMALE EMPLOYEE WITH MY CHRISTMAS 🎄 TREE IN HER ARMS ( ARTIFICAL WITH BUILT IN LIGHT DISPLAY ) TAKE IT OUT OF THE FACILITY AND DOWN THE WALK WAY AROUND 15 OR SO AND THROW IT TO THE GROUND !! I WAS PRETTY MUCH IN SHOCK OF HER " UNEXCEPTABLE !! ,UNCARING !! AND OR UN CHRISTMAS 🎄 TIME BEHAVIOR !! ( PLEASE NOTE ALOT OF PEOPLE USING YOUR FACILITY AND OR OTHERS LIKE YOUR ARE GOING THRU A TRANSITION OF SOME SORT !! ) I HAD THE " BEAUTIFUL CHRISTMAS 🎄 TREE OUT OF THE WAY TO BRING CHEER TO ALL !! I DID CALL 📞 YOUR CUSTOMER SERVICE NUMBER AFTER I GOT BACK FROM MY " IMPORTANT DOCTOR ADDPOINTMENT !! ( PROFOKED BLOOD CLOT FOLLOW UP !!) YOUR CUSTOMER SERVICE CALL 📞 CENTER WERE VERY FRENDLY AND PROFESSIONAL!! AND LISTENED TO MY CONCERN AND OR COMPLIANTS !! ( I WAS SO CONCERNED ABOUT YOUR " EMPLOYEE'S UNEXCEPTABLE !! UNETHICAL !! UNCARING CONDUCT !! I WAITED TO AFTER 6PM AND THEY WERE OFF SITE TO GO INTO MY : RENTAL 2 UNITS AND PROCEED WITH ORGANIZING MY UNITS THE BEST I COULD DO TO MY HEALTH RESTRICTIONS !! I DID GET A CALL 📞 A DAY LATTER FROM YOUR DISTRICT MANAGER AS HE STATED !! ( FROM A BLOCKED NUMBER) HE ONLY HAD A SHORT TIME TO DISCUSS MY CONCERNS AND NEEDS OVER THIS CITUATION !! HE INFORMED ME HE HAD A MEETING AND CUT THE CONVERSATION SHORT !! ( PLEASE NOTE I GREW UP ABOUT A HALF MILE FROM YOUR FACILITY !! AND LIVED THERE MY WHOLE LIFE TILL A SHORT TIME AFTER MY : LATE MOTHERS 👩 PASSING !! AND SINCE THAT INCIDENT !! THE CUSTOMER SERVICE HAS DETERATED , FACILITY DIRTY , BATHROOMS VERY SOILED !! AREAS AROUND BATHROOMS VERY SOILED !!: POWER WAS LOST FOR A FEW DAYS !! ONLY A FEW CUSTOMERS WERE ALLOWED IN !! ( NOT ME !!) THEN ABOUT DECEMBER 23 2023 ON OR ABOUT I WAS LOOKED OUT OF THE FACILITY !! PLEASE NOTEV MY RENT WAS PAID !! AND I HAVE NOT BEEN PROVIDED ACCESS SENCE !! ( PLEASE NOTE AFTER THE CHRISTMAS TREE DAMAGE DONE DELIBIERTLY BY YOUR EMPLOYEES I TIRED TO GET SOME NAMES AND OR EMPLOYEE NUMBERS TO ADDRESS MY CONCERNS HIGHER UP IN YOUR COMPANY !! WHEN I WENT into Your FACILITY OFFICE AREA : I NOTICED THE SAME WOMEN INVOLVED IN MY CHRISTMAS 🎄 TREE DAMAGE AND THE GENTLEMAN WITH HER NEXT TO HER AND THERE WAS ANOTHER FEMALE EMPLOYEE NEXT TO THEM !!" I FIRST ASKED FOR THE WOMEN EMPLOYEE WHO DAMAGED MY CHRISTMAS 🎄 TREE NAME !! SHE EVENTIONALY PROVIDED IT TO ME " ROBIN ( FIRST NAME ONLY ) THEN SHE INFORMED THE OTHER 2 EMPLOYEES ( WHO HAVE ACCESS TO ALL MY PERSONAL INFORMATION PROVIDED TO YOUR BUSINESSES STORAGE SPACE ) THAT THEY DO NOT HAVE TO PROVIDE ME WITH THERE NAMES IF THEY CHOSE TO !! BOTH DECLINED AND I WAS VERY CONCERNED ABOUT YOUR BUSINESSES PRACTICES AND PROFESSIONAL CONDUCT TO CUSTOMERS AND THE PUBLIC !! I FELT DISCRIMINATED AGAINST !! AND I WAS VERY CONCERNED ABOUT " STORE SPACE UNEXCEPTABLE, UNETHICAL, UNPROFESSIONAL BUSINESS PRACTICES IN THE GREAT STATE OF CONNECTICUT !! I WAS VERY CONCERNED ABOUT STORE SPACE BUSINESS PRACTICES IN THIS STATE OF CONNECTICUT FOR WHICH IT APPEARS THEY JUST STARTED DOING BUSINESS IN !! THAT THE FOLLOWING DAY OR THERE AFTER I SHARED MY CONCERNS WITH A GENTLEMAN THAT WAS WORKING THE FRONT DESK AREA !! AND YOUR FEMALE EMPLOYEE ( THAT HAS ACCESS TO ALL MY PERSONAL INFORMATION THAT I PROVIED TO YOUR COMPANY AT TIME I RENTED 2 - SEPARATE UNITS DAYS APART !! ) AS I WAS TALKING TO THE NICE GENTLEMAN AT THE FIRST DESK I DECIDED TO TAKEV THERE PICTURES ( IN A PUBLIC PLACE FOR WHICH I AM LEGALLY ALLOWED BY LAW !! FOR IN WHICH I COULD ADDRESS MY SAFTEY CONCERNS !! PROPERTY DAMAGE !! AND OR MY RENTAL USE !!" BUT NOT LIMITED TO !!! "PLEASE NOTE A SHORT TIME LATER : YOUR DIST.MANAGER CALLED ME UP INFORMED ME HIS FEMALE EMPLOYEE WAS CRYING ,UPSET AND HE WANT ME OUT

They raised the fees and added… They raised the fees and added insurance without notification, never asked if we had home owners or renters insurance, so we had to double pay. Their late fees are outrageous. They do not work with you or allow partial payments.