Poor customer care I engaged their services for 2 years. The options for items self collections (pick up/locker) are since gone lately. Time after time, shipments after shipments- Their customer services have not done me a single helpful thing! Not even making a request to the courier on behalf. Only hearing conflicting statements, empty words and promises in god knows when...

Can no longer recommend this company. Can no longer recommend this company. Change of address without any prior notice has resulted in lost packages. Had a package delivered to the new address (with tracking) and its now been 5 days since it arrived and still not coming up in their system. Contact Us now never provides any response. (Emails been unanswered for 2 months)

Used to be great but terrible now They used to be very fast and reliable, but after the move to another warehouse, the speed of processing is absolutely atrocious. Expect at least 2-3 weeks between each step before it leaves the warehouse, so if you intend to use their Onebox process, expect to wait 4-6 weeks.

Long process, but finally successful 2 shipments arrived at the address ( both on different dates in June) . One package appeared on my dashboard after 2 weeks and I shipped it immediately. Another appeared on my dashboard today and I shipped it immediately too .. I did try to contact them through the bot, regular emails and of course there was a total breakdown in communication. But I am giving 4 stars as they still managed to retrieve both packages finally . It was a frustrating process , but they redeemed themselves, finally. For all those waiting for your package, keep emailing them and keep the hope that one day you will receive your package

Some good and some bad Some good and some bad Good: Amazing support, reasonable and competitive rates, fast delivery Bad: I had chosen 1box to reduce the weight of my parcel and they declared the weight of 7kg. Upon checking and tracking with fedex (courier they used to send me the items) and my own weighing its only around 3.8-4kg. My shipping rates was of course based on their weighing which would be a lot less if its accurately weighed and declared.