I have used this company for a few… I have used this company for a few years with no issues until now! They have been processing my parcel since 25th May, take days to answer any emails then respond with a vague reply. Terribly managed and even worse customer service! Please find an alternative company!

Used to be great but terrible now They used to be very fast and reliable, but after the move to another warehouse, the speed of processing is absolutely atrocious. Expect at least 2-3 weeks between each step before it leaves the warehouse, so if you intend to use their Onebox process, expect to wait 4-6 weeks.

No delivery, no contact, no response to all msg Sent very expensive pkg to them but ownership changed whilst in transit 6wks ago. I have proof of delivery from courier. No reply from customer service or online support msg's. Now seen dozens of others with same experience. Seems new owners are collecting packages and on selling.

Can no longer recommend this company. Can no longer recommend this company. Change of address without any prior notice has resulted in lost packages. Had a package delivered to the new address (with tracking) and its now been 5 days since it arrived and still not coming up in their system. Contact Us now never provides any response. (Emails been unanswered for 2 months)

Scammers Just like everyone else on here my parcel disappeared and absolutely no response from them for a month now. Have been using them for 5 years non stop and ever since they changed ownership, seems like they are receiving everyone's parcels and making more money from keeping them and selling them off than providing a service. Don't use these scammers