Worst online payment system Our local staff at istorage is great, beyond that... Worst online payments system I've ever encountered. Online payment site gives URL not available or locks user out.

The location on garth road in baytown… The location on garth road in baytown Texas is rat infested. All my furniture, important papers an personal items are full of rat pee an poop. Spoke to the front desk an they told me they can't do anything about it an if I file a insurance claim on my stuff I need receipts.. where am I suppose to get receipts on all my stuff that I had for more than a year. So paying for insurance on my unit is a waist of money. I wouldn't advise this place to no one unless you don't mind your stuff full of rat pee an poop.

Don’t rent at istorage in Woodbury… Don’t rent at istorage in Woodbury Minnesota. They only have cameras in the front they don’t have cameras were the storage lockers are. If your storage gets broken into the police, will tell you that they will not have any camera footage to show you who broke into your storage.

I had a great experience in the 5… I had a great experience in the 5 months that I rented three units at their Dry Creek Gap store in Knoxville. Tn. (37018). The property manger, Mike Kuffner, did an EXCELLENT job in all aspects of the business for me. I would highly recommend company and especially Mike Kuffner giving them both a 10+ out of 10 !!!

The credit card for auto-pay expired The credit card for auto-pay expired. The only way to contact the company to give a new card # was by phone. Repeated calls to the store went to voice mail. I did not want to leave the card number for security reasons. Being overseas, with a time difference, I didn't leave a call back #. When I finally connected, it was just a few days past my payment due date. I was charged a late fee. Getting nowhere with the store staff, I submitted a request for credit to Customer Service on their website. My complaints are: 1. No courtesy notice to inform my card was declined (as many other service providers do); 2. No alternative contact method, such as email; 3. No response from Corporate on my online request for credit of the late fee. I don't feel that my business is valued by this company.