Great Experience From the sales person to the drivers, the folks at Pack-Rat were the best. They made my interstate move both affordable and fairly stress free. I was especially impressed that they also work with Hire-a-Helper so I was able to find loaders and unloaders on both ends of the move with no problem. As a single woman, that saved me the trouble of looking for bonded, reliable helpers. Pack-Rat is a great company.

Rat Pack service department is horrible and doesn't do… Rat Pack service department doesn't do anything it says. Basically, we were supposed to be called ahead of time for delivery. They did not call and then left the container in the wrong spot. For pick up, there were supposed to call and they didn't and they came early and took off before we were finished moving furniture into the house, and they brought it back as we called as they were driving down the street with our furniture. The furniture was damaged when dropped back. To file a claim is so labor intensive, I didn't bother. They moved it again to a new location and I scheduled a pick up and they said I could pro-rate it, to coordinate pick and then after they picked up, charged a full month. Alesia on the phone was useless and promised to check into it and call me back in 24 hours. 4 days later I called and was told by another person after being on the phone for 25 minutes hold, they would issue the refund in 4 days and if I didn't get it, it meant the billing department did not approve. I asked to the billing department and was put back on hold and after 30 minutes I hung up. DON'T EVER USE PACK RAT.

They missed the pick up date by two… They missed the pick up date by two days (so far), so our stuff still sits in the driveway of the house we just sold unlocked. Fortunately the new owners are ok with it, so far. We're still in the middle of this, so I can't wait to see if they meet their September 19th drop off date. 30 minute+ waits when calling into customer service No ability to call or email the local store Web information is helpful, but vague. The "chat" function is a quicker way to get to "we're contacting the local store", but they can't do anything. If you're ok with leaving your storage unit unlocked and being in the dark about when, what, where and long wait times for "customer service" that doesn't really give you any further detail, this is the place for you.

Terrible customer service #1. They did not place the storage unit where we asked. #2. My wife is physically mute due to voice box removal due to cancer. When I called to get the pack rat picked up, the customer service rep would not speak to me since My wifes name was only on the account. I tried to explain the situation, and the rep refused. Which...I do understand, but when I asked for a supervisor, She refused to let me speak to them. We even just asked basic questions and it was like pulling teeth to get her to answer. This is by far the worst online customer service I have ever had. I would not recommend pack rats to anyone!

Room for improvement… There is so much to like about this company. Getting all of the details together for a cross-country move was made easy by the team at 1800PACKRAT. It was obvious they have done this many times before and their confidence gave me peace of mind. I received a price in an email that included all of the details. I also received a contract that I read and signed. But then I got charged $517.48 cents for something I do not remember agreeing to, nor was it included in the email with all of the prices. I called and they said is was a "fuel surcharge" that I agreed to. I said, "Ok, it does seem odd that this was not included in any price I was given, but if I agreed to it and don't recall, just show me where I agreed to it." Despite several attempts to find out where I agreed to the fuel surcharge, 1800PACKRAT has yet to show me where/when they ever told me about this. At worst, this is very dishonest. At best, they need to include this amount in the same quote/pricing as the rest of what people are expected to pay. Added 4-23-24. Yes, this will be the third time I have requested a breakdown of my bill AND a copy of the file where I agreed to pay the full surcharge. Order 2906058.