Terrible customer service #1. They did not place the storage unit where we asked. #2. My wife is physically mute due to voice box removal due to cancer. When I called to get the pack rat picked up, the customer service rep would not speak to me since My wifes name was only on the account. I tried to explain the situation, and the rep refused. Which...I do understand, but when I asked for a supervisor, She refused to let me speak to them. We even just asked basic questions and it was like pulling teeth to get her to answer. This is by far the worst online customer service I have ever had. I would not recommend pack rats to anyone!

Satisfaction Could not have been more satisfied, especially with the facility manager Anthony we dealt with as well as the driver Nelson. They were both extremely helpful, courteous, and accommodating. We had an issue with the first pod that was delivered and both Anthony and Nelson went above and beyond to correct the problem. Highly recommend 1 800 pack rat and would definitely use again if needed.

100% PLEASED and SATISFIED! From start to finish, Pack Rat was FIRST RATE. they delivered a pod to my residence, held 'til I was ready to move, and then transported my pod from California to Tennessee. I have been impressed with all personnel associated with pack rat. Absolutely EVERY phone conversation and experience with each driver was absolutely perfect. Prices were fair (even better after moving from CA to TN, LOL). I would recommend Pack Rat to everyone for your moving and storage requirements. They are THE BEST!

This is one of the few professional… This is one of the few professional companies that remain. They were constantly in communication about status, location, and timelines. I felt like they cared about my possessions being shipped across the country. The drop off and pick up were so smooth. I'd certainly use them again for a move.

Pack Rat really came through for our… Pack Rat really came through for our move from NY to Fla. When we realized we needed more than an 8 footer from another storage container company, Pack Rat had a 16 footer at the same price. They worked the timing schedule with us and allowed changes right up until delivery. All delivery and pick ups were on the dates promised. The dispatchers and drivers were easy to work with. I would definitely use them again.