They missed the pick up date by two… They missed the pick up date by two days (so far), so our stuff still sits in the driveway of the house we just sold unlocked. Fortunately the new owners are ok with it, so far. We're still in the middle of this, so I can't wait to see if they meet their September 19th drop off date. 30 minute+ waits when calling into customer service No ability to call or email the local store Web information is helpful, but vague. The "chat" function is a quicker way to get to "we're contacting the local store", but they can't do anything. If you're ok with leaving your storage unit unlocked and being in the dark about when, what, where and long wait times for "customer service" that doesn't really give you any further detail, this is the place for you.

100% PLEASED and SATISFIED! From start to finish, Pack Rat was FIRST RATE. they delivered a pod to my residence, held 'til I was ready to move, and then transported my pod from California to Tennessee. I have been impressed with all personnel associated with pack rat. Absolutely EVERY phone conversation and experience with each driver was absolutely perfect. Prices were fair (even better after moving from CA to TN, LOL). I would recommend Pack Rat to everyone for your moving and storage requirements. They are THE BEST!

Horrible Horrible. 0 stars. Completely unprofessional. Confirmed delivery of our pod on the phone yesterday and today they no-showed (meanwhile we reserved building elevators and hired movers for this time). We paid $50 extra for morning pod drop off as well as $50 for same day pick up - apparently neither of these services actually exist, they just took our money for literally nothing. We will be reporting the company for fraudulent practices. Moving is already a stressful experience and their incompetence has made it so much worse.

Use PODS out bottom fell out and ruined stuff Terrible terrible experience! The bottom fell out of the container and ruined our things, they offered nothing compared to the actual cost. Paid WAY more than when we used pods and their bottom didn’t fall out. Go with PODS and save time, money and your items to be safe. LDM-RET-2496362 and LDM-RET-2406234

Rat Pack service department is horrible and doesn't do… Rat Pack service department doesn't do anything it says. Basically, we were supposed to be called ahead of time for delivery. They did not call and then left the container in the wrong spot. For pick up, there were supposed to call and they didn't and they came early and took off before we were finished moving furniture into the house, and they brought it back as we called as they were driving down the street with our furniture. The furniture was damaged when dropped back. To file a claim is so labor intensive, I didn't bother. They moved it again to a new location and I scheduled a pick up and they said I could pro-rate it, to coordinate pick and then after they picked up, charged a full month. Alesia on the phone was useless and promised to check into it and call me back in 24 hours. 4 days later I called and was told by another person after being on the phone for 25 minutes hold, they would issue the refund in 4 days and if I didn't get it, it meant the billing department did not approve. I asked to the billing department and was put back on hold and after 30 minutes I hung up. DON'T EVER USE PACK RAT.