Use PODS out bottom fell out and ruined stuff Terrible terrible experience! The bottom fell out of the container and ruined our things, they offered nothing compared to the actual cost. Paid WAY more than when we used pods and their bottom didn’t fall out. Go with PODS and save time, money and your items to be safe. LDM-RET-2496362 and LDM-RET-2406234

Horrible Horrible. 0 stars. Completely unprofessional. Confirmed delivery of our pod on the phone yesterday and today they no-showed (meanwhile we reserved building elevators and hired movers for this time). We paid $50 extra for morning pod drop off as well as $50 for same day pick up - apparently neither of these services actually exist, they just took our money for literally nothing. We will be reporting the company for fraudulent practices. Moving is already a stressful experience and their incompetence has made it so much worse.

Moving across the country was easy… PackRat made moving across the country easy. Although lead times can be several weeks out, the process was simple. It was easy to book and schedule in one phone call. They called to let us know when the truck would arrive at each end of the move. Everyone I spoke to on the Customer Service team was thorough and friendly. The lifting and setting of the container was smooth; they placed it exactly where we needed it in the driveway and nothing was broken when we unpacked!

Room for improvement… There is so much to like about this company. Getting all of the details together for a cross-country move was made easy by the team at 1800PACKRAT. It was obvious they have done this many times before and their confidence gave me peace of mind. I received a price in an email that included all of the details. I also received a contract that I read and signed. But then I got charged $517.48 cents for something I do not remember agreeing to, nor was it included in the email with all of the prices. I called and they said is was a "fuel surcharge" that I agreed to. I said, "Ok, it does seem odd that this was not included in any price I was given, but if I agreed to it and don't recall, just show me where I agreed to it." Despite several attempts to find out where I agreed to the fuel surcharge, 1800PACKRAT has yet to show me where/when they ever told me about this. At worst, this is very dishonest. At best, they need to include this amount in the same quote/pricing as the rest of what people are expected to pay. Added 4-23-24. Yes, this will be the third time I have requested a breakdown of my bill AND a copy of the file where I agreed to pay the full surcharge. Order 2906058.

Keep an eye on these rats... We rented 2 pods from PackRat. They were to be picked up, stored, then redelivered to our new home once we purchased it. While the service was fine, this is the worst company I've dealt with when it comes to their bookkeeping abilities. Every time I spoke to someone, or received a bill, the amount due was wildly different from what I was quoted, and from the information on their online portal. When I would call, they'd always fix the errors I found, but calling them every few days was not helpful during the stress of a tri-state move. The entire job ended up costing $1200 more than the original quote. I received a "Past Due" letter from them today. I had been on automatic payments and paid in full upon final delivery of our pods last week. When I called, the representative confirmed that I have a $0 balance. This is just the most recent example that's fresh in my mind, but the whole experience has left me feeling taken advantage of by a highly disorganized company. If you're going to hire them, keep a close eye on the costs/indescrepencies, ask for everything in writing, and prepare to be on the phone with them A LOT while you try to protect your money during an already stressful time.