Great Customer Service Representatives Good Evening Parcel Pending by Quadient, I would like to leave a stellar review for Ms. Jessie Romo in the customer department. My package went to an incorrect locker and I immediately called the customer service and had the pleasure to interact with Ms. Jessie Romo. She was efficient, courteous and able to assist me with my problem. I really appreciate the time she took to call me back after my phone call was dropped. In my experience, Parcel Pending has gone above and beyond to provide a stellar level of service and it is greatly appreciated. I wish I could give more stars. A satisfied customer :)

Trash resident portal experience I have no issue with the actual functionality of the lockers, but once you need to log in and change anything, their resident portal is a complete MESS. You can change your password, and that same password is invalid in the next second.

General ongoing trouble I almost always have trouble with the Parcel Pending box. Either it's not working and we can't get our package out, the carriers don't use them and bring the package to the door or as in one case, the package was folded and jammed into the locker and it was a painting. Right now, I am curious about a package that they said wouldn't fit and was delivered to the office, but the office didn't have it. In any case, it is a service that I am forced to pay for that has really been a waste of money. Peace of mind??? Non here involving my mail.

Patricia is the BEST I was a little frustrated at first with some missing packages and not getting an email back from the company. However! I called in and was put in contact with an AMAZING customer service representative. Patricia was kind, knowledgeable and patient. She helped find all of my packages after the system reset and I didn’t get my codes. So thankful!!!

If I could give no stars If I could give no stars, I would! My fiance received a package in a room not lockers and when I went to get it, the fkn package was gone. There are cameras in this room but are they even on?? I bet not. I called Parcel Pending and they said that the complex owns the cameras. Someone is lying!!!