Patricia is the BEST I was a little frustrated at first with some missing packages and not getting an email back from the company. However! I called in and was put in contact with an AMAZING customer service representative. Patricia was kind, knowledgeable and patient. She helped find all of my packages after the system reset and I didn’t get my codes. So thankful!!!

Susan Miller: super helpful! Contacted parcel pending for a lost parcel and got a chance to speak to Susan Miller. Susan was super patient while listening to the details I was providing and super helpful For checking with her systems if at all any delivery was do done. I'm glad Susan was my service provider.

Good Customer Service..Great concept Initially I wrote a bad review for this company but their CS representative Patricia went above and beyond to rectify my issue. Thank you. The company is good but the couriers that are suppose to deliver the packages to a locker..do not for the most part take the time to do so...so you end up paying for a service that is rarely used. When the courier takes the time to deliver to the locker..the service work's great and is very convenient. Otherwise you are left searching for packages that a courier just dropped off to an apt's lobby or package room.

Excellent customer service Excellent customer service. I had to call to locate a package that was left in a locker without any notification code assigned. Tina was absolutely amazing. Very patient and extremely supportive, she managed to solve the issue by walking me through the steps to locate the locker and, she remotely opened it. 🙏 To Tina.

General ongoing trouble I almost always have trouble with the Parcel Pending box. Either it's not working and we can't get our package out, the carriers don't use them and bring the package to the door or as in one case, the package was folded and jammed into the locker and it was a painting. Right now, I am curious about a package that they said wouldn't fit and was delivered to the office, but the office didn't have it. In any case, it is a service that I am forced to pay for that has really been a waste of money. Peace of mind??? Non here involving my mail.