Cheri is the best! Outstanding service! I didnt know what to expect when I reached out late at night about a locker code mixup from the Amazon delivery driver's but Cheri Miller, a Customer Relations Rep, called me bright and early around 9am the next day already clear on my issue and ready to help. Super friendly and definitely knows her stuff! She took her time researching the locker map and timestamps to pinpoint what went wrong, reached out to the other tenant, spoke with my Complex and followed up with me twice as well. I couldnt have asked for better help. Thanks Cheri!!!

Trash resident portal experience I have no issue with the actual functionality of the lockers, but once you need to log in and change anything, their resident portal is a complete MESS. You can change your password, and that same password is invalid in the next second.

If I could give no stars If I could give no stars, I would! My fiance received a package in a room not lockers and when I went to get it, the fkn package was gone. There are cameras in this room but are they even on?? I bet not. I called Parcel Pending and they said that the complex owns the cameras. Someone is lying!!!

I just wanted to say that Kendal I just wanted to say that Kendal, with customer success, was magnificent in assisting me with my property parcel lockers. Definitely patient and gave direct, fast and efficient support which solved my issue. Very pleased to have someone like him on the support team and wish that other companies had someone like him to help! Thank you! Riviera Apartments Juliet and Syreeta

Disgusting This company is a joke. There customer service is non-existent, and they closed the accounts of over 20+ people and still counting in my building without warning or consent. Then we get billed another $75 when they reactivated!! Hours on the phone, thousands of dollars in misdelivered and returned packages! I will be bringing this up on the next board call for the condo association, it's disgusting to pay for a service and be abused like this. They really don't give a rats a$$ and it's impossible to get anyone on the phone.