I just wanted to say that Kendal I just wanted to say that Kendal, with customer success, was magnificent in assisting me with my property parcel lockers. Definitely patient and gave direct, fast and efficient support which solved my issue. Very pleased to have someone like him on the support team and wish that other companies had someone like him to help! Thank you! Riviera Apartments Juliet and Syreeta

I have used Parcel Pending in my… I have used Parcel Pending in my apartment complex for over 4 years. I have had very few issues and when I do, customer service has responded quickly. Thank you Erika Ramirez-Flores for your recent help and thank you Kayla Wise for your help in the past!

Great Customer Service Representatives Good Evening Parcel Pending by Quadient, I would like to leave a stellar review for Ms. Jessie Romo in the customer department. My package went to an incorrect locker and I immediately called the customer service and had the pleasure to interact with Ms. Jessie Romo. She was efficient, courteous and able to assist me with my problem. I really appreciate the time she took to call me back after my phone call was dropped. In my experience, Parcel Pending has gone above and beyond to provide a stellar level of service and it is greatly appreciated. I wish I could give more stars. A satisfied customer :)

Excellent Customer Service ⭐️⭐️⭐️⭐️⭐️ I had a package delivered by Amazon 2 days ago and sent me a notification that my package was delivered to the property managers office. When I went to the office to claim my package my property manager said that I had to call the parcel pending customer service for them to open the locker because the employee from Amazon failed to take a picture that it was delivered and could not send me a code to open the locker. So I called parcel pending and Mr. Aaron Long answered right away and was able to help with retrieving my package. He was courteous, his customer service was definitely amazing. He did not waste anytime. He asked all the right questions to make sure I was the customer and and also stood on the line to make sure everything went smoothly. If I could give him stars ⭐️ my honest review would be a 10/10

Trash resident portal experience I have no issue with the actual functionality of the lockers, but once you need to log in and change anything, their resident portal is a complete MESS. You can change your password, and that same password is invalid in the next second.