When a company uses Parcel Pending When a company uses Parcel Pending, you are forced to use it because half your packages start going in the lockers and you must pay the $20 registration fee to get to your packages without mgmt opening the lockers. No one wants an extra step in getting packages. Fetch and Parcel Pending are a waste of time.

Patricia is the BEST I was a little frustrated at first with some missing packages and not getting an email back from the company. However! I called in and was put in contact with an AMAZING customer service representative. Patricia was kind, knowledgeable and patient. She helped find all of my packages after the system reset and I didn’t get my codes. So thankful!!!

Thank you Cheri! Not receiving the parcel notifications and the app not working, it was a bit frustrating not being able to retrieve my package… I’m glad the item wasn’t urgent. However, next morning I called to get assistance and Cheri was extremely helpful. Cheri was able to locate my package within minutes. Thank you Cheri for your help and time!

Cheri is the best! Outstanding service! I didnt know what to expect when I reached out late at night about a locker code mixup from the Amazon delivery driver's but Cheri Miller, a Customer Relations Rep, called me bright and early around 9am the next day already clear on my issue and ready to help. Super friendly and definitely knows her stuff! She took her time researching the locker map and timestamps to pinpoint what went wrong, reached out to the other tenant, spoke with my Complex and followed up with me twice as well. I couldnt have asked for better help. Thanks Cheri!!!

Susan Miller: super helpful! Contacted parcel pending for a lost parcel and got a chance to speak to Susan Miller. Susan was super patient while listening to the details I was providing and super helpful For checking with her systems if at all any delivery was do done. I'm glad Susan was my service provider.