If I could give no stars If I could give no stars, I would! My fiance received a package in a room not lockers and when I went to get it, the fkn package was gone. There are cameras in this room but are they even on?? I bet not. I called Parcel Pending and they said that the complex owns the cameras. Someone is lying!!!

I have used Parcel Pending in my… I have used Parcel Pending in my apartment complex for over 4 years. I have had very few issues and when I do, customer service has responded quickly. Thank you Erika Ramirez-Flores for your recent help and thank you Kayla Wise for your help in the past!

Disgusting This company is a joke. There customer service is non-existent, and they closed the accounts of over 20+ people and still counting in my building without warning or consent. Then we get billed another $75 when they reactivated!! Hours on the phone, thousands of dollars in misdelivered and returned packages! I will be bringing this up on the next board call for the condo association, it's disgusting to pay for a service and be abused like this. They really don't give a rats a$$ and it's impossible to get anyone on the phone.

General ongoing trouble I almost always have trouble with the Parcel Pending box. Either it's not working and we can't get our package out, the carriers don't use them and bring the package to the door or as in one case, the package was folded and jammed into the locker and it was a painting. Right now, I am curious about a package that they said wouldn't fit and was delivered to the office, but the office didn't have it. In any case, it is a service that I am forced to pay for that has really been a waste of money. Peace of mind??? Non here involving my mail.

Best customer help I've ever received I tracked an overnight UPS delivery of my wifes medicine (refrigerated) as delivered at 9:45 AM. At 4:00 with still no code in my inbox I contacted Cheri Miller. She got me all settled down and when she was finished I had my package in hand.