Trash resident portal experience I have no issue with the actual functionality of the lockers, but once you need to log in and change anything, their resident portal is a complete MESS. You can change your password, and that same password is invalid in the next second.

General ongoing trouble I almost always have trouble with the Parcel Pending box. Either it's not working and we can't get our package out, the carriers don't use them and bring the package to the door or as in one case, the package was folded and jammed into the locker and it was a painting. Right now, I am curious about a package that they said wouldn't fit and was delivered to the office, but the office didn't have it. In any case, it is a service that I am forced to pay for that has really been a waste of money. Peace of mind??? Non here involving my mail.

Great, kind service! Sherry was so patient and kind in helping me find my misdelivered package!! Some of the best customer service I have ever received

Excellent Customer Service ⭐️⭐️⭐️⭐️⭐️ I had a package delivered by Amazon 2 days ago and sent me a notification that my package was delivered to the property managers office. When I went to the office to claim my package my property manager said that I had to call the parcel pending customer service for them to open the locker because the employee from Amazon failed to take a picture that it was delivered and could not send me a code to open the locker. So I called parcel pending and Mr. Aaron Long answered right away and was able to help with retrieving my package. He was courteous, his customer service was definitely amazing. He did not waste anytime. He asked all the right questions to make sure I was the customer and and also stood on the line to make sure everything went smoothly. If I could give him stars ⭐️ my honest review would be a 10/10

When a company uses Parcel Pending When a company uses Parcel Pending, you are forced to use it because half your packages start going in the lockers and you must pay the $20 registration fee to get to your packages without mgmt opening the lockers. No one wants an extra step in getting packages. Fetch and Parcel Pending are a waste of time.